Al Futtaim Jobs - Technical Training Consultant | Automotive | Dubai (Dubai, AE)

Job Requisition ID: 61217 

No two days are the same at Al-Futtaim, no matter what role you have. Our work is driven by the desire to make a difference and to have a meaningful impact with the goal of enriching everyday lives. Take our engaging and supportive work environment and couple it with a company culture that recognises and rewards quality performance, and what do you get? The chance to push the limits every single day.

 

As a humble family business that started on the banks of the Dubai Creek in the 1930s, Al-Futtaim has expanded to a presence in 31 countries, a portfolio of over 200 companies, and 42,000 employees. You’ll find us in industries ranging from automotive and retail, to finance and real estate, and connecting people with international names like Lexus, Ikea, Robinsons, and Adidas. Our team is proudly multicultural and multinational because that kind of diverse representation gives us the global mindset to grow and impact the people, markets, and trends around us.

 

Come join us to live well, work better, and be the best.

 

About the Role

Automotive Technical Training Consultant playing an active part in a team of dedicated Trainers in developing competent productive associates by way of assessments, on the job development activities and coaching supported with engaging training programmes as required by Al-Futtaim Automotive Group, underpinned by the respective Brand standards.

The role will cover training needs analysis, design, development, planning and implementation of technical training programmes utilising a blended learning approach, including impact measurement.

Activities will include, Digital Material development, Video Recording, Face to Face Training Delivery assessments and on-site support and coaching

 

About the Responsibilities

• Actively promote the automotive group associate and customer engagement activities.
• Develop new ways of learning to support ambitious growth within Al-Futtaim Automotive, to create and encourage positive, energetic, memorable and productive learning environments for all participating associates.
• Deliver engaging technical training, in various formats to include Video Presentations, Voice Over and Face to Face delivery most appropriate to the audience and business need at the time.
• Complete on-going self-assessment of training programmes content and delivery, to promote continuous associate and business improvement.
• Support the Co-ordination and monitoring of all distributor training, to ensure Brand and distributor compliance, with the execution of structured action plans
• Support the network development within the UAE and emerging overseas markets.
• Ensure Health, Safety & Environment (HSE) management system requirements and SOPs are implemented in the area of responsibility.
• Follow emergency & evacuation procedures of the company.
• Participate in HSE incident investigation ensure corrective preventive actions are adequately taken and closed out
• Ensure all training material is up to date and in line with modern repair methods and technology.
• Responsible for delivering and supporting all components of associate progress through to certification.
• Arranging and conducting competency testing and assessments.
• Developing and updating training programmes and material.
• Reporting learner attendance, results and any issues, with emphasis on protecting learner & customer data.
• Maintenance and development of training aids, workshop facilities and equipment.
• Actively promote a safe and clean working environment in accordance with current health & safety legislation.
• Actively promote equal opportunities and diversity in accordance to company policy avoiding discrimination
• Facilitate training needs analysis of retail market, advise according to market trends and distributor guidelines.
• Ensure compliance with management activities through one on ones and monitoring of daily distributor activities
• Assist with the orientation, training and coaching of staff, management and other stakeholders to increase efficiency within the workplace in line with the associated business improvement required.
• Participate and execute adherence to company and distributor policy and procedure compliance.
• Ensure the successful implementation of distributor technical training, fix it right activities, value chain and distributor fundamentals training activities.
• Monitor, review and implement occupational health and safety, operational standards, technical support training activities.
• Conduct on-going dealer visits to identify individual training requirements, network support and complete post course follow up evaluations.
• Support all branches with training in relation to technical support in terms of campaigns, service schedules and equipment audits.
• Support new model launch activities and external company training by way of material development with the support of the technical training team subsequent delivery.

 

About the Requirements

Minimum Qualifications and Knowledge

• High level of proficiency in both written and Spoken English, (additional languages advantageous)
• High level of proficiency with digital learning platforms & material / video editing software
• Full driving Licence

 

A High-Level Qualification in: 

• Technical area applicable to the technical discipline (Passenger Cars)
• Adult learning or training and assessment certificate or equivalent    

 

Minimum Experience:

• Technical Training or Coaching role, 2 Years
• Automotive Industry Experience, 5 Years
• Proficient to Master Technician Level or industry equivalent  
• Customer Facing Role Experience is an advantage
• Ability to demonstrate modern vehicle diagnostic and repair methods        

 

 Job-Specific Skills: 

• Ability to train and coach, build relationships and utilise skills appropriately
• Ability to provide outstanding customer service
• Ability to manage own schedule and adjust priorities and structure time in a fast-paced environment
• Ability to maintain strong, accurate administration skills
• Ability to communicate in a clear, concise manner and listen attentively to understand and then be understood
• PC Literate, proficient in Microsoft Office programs and video authoring and editing software
• Ability to develop tailored training materials to suit the local market

 

We’re here to provide excellent service but a little help from you can ensure a five-star candidate experience from start to finish.

 

Before you click “apply”: Please read the job description carefully to ensure you can confidently demonstrate why this opportunity is right for you and take the time to put together a well-crafted and personalised CV to further boost your visibility. Our global Talent Acquisition team members are all assigned to specific businesses to ensure that we make the best matches between talent and opportunities. We not only consider the requisite compatibility of skills and behaviours, but also how candidates align with our Values of Respect, Integrity, Collaboration, and Excellence.

 

As part of our candidate experience promise, we also want to make ourselves available to you throughout the application process. We make every effort to review and respond to every application.

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