Specialist/Senior Specialist, Brand Protection Resolution (Ft Worth, TX, US)

Location: DFW Headquarters Building 8 (DFW-SV08) 
Additional Locations: None
Requisition ID: 39485 

Intro

Are you ready to explore a world of possibilities, both at work and during your time off? Join our American Airlines family, and you’ll travel the world, grow your expertise and become the best version of you. As you embark on a new journey, you’ll tackle challenges with flexibility and grace, learning new skills and advancing your career while having the time of your life. Feel free to enrich both your personal and work life and hop on board!

Why you'll love this job

The Brand Protection Specialist/Senior Specialist is part of a dynamic and collaborative team that plays a critical role in ensuring American Airlines is protected from brand damaging media crises played out on social channels across the web.The right person for this job will lead the management of a wide range of projects that impact the reputation of American and support decisions across the business. They will primarily be responsible for project-based assignments in a fast-paced, high-profile, high-volume environment that require a mix of strong analytical skills, the aptitude to solve complex problems and the ability to clearly and concisely present information for all levels of management. 

What you'll do

• Provide detailed analytics on all things social media including volume, trending topics and sensitive media issues
• Work closely with cross-functional teams to understand business goals and KPIs and develop strategies to support goals
• Act as the product owner of SNAP, Brand Protection’s listening and response tool, which includes participation in daily stand-ups, iteration planning sessions, story development, user acceptance testing and deployments
• Complete strategic ad hoc requests and projects
• Work in a fast-paced, 24/7 environment

All you'll need for success

Minimum Qualifications- Education & Prior Job Experience

• Bachelor's degree in related field or equivalent experience/training
• 3 years of airline experience in social media and analytics

Preferred Qualifications- Education & Prior Job Experience

• Experience using data retrieval and visualization methods such as SQL, Tableau and Cognos
• Experience with Microsoft Azure and Power Platform 
• Experience applying the Agile Project Management methodology

Skills, Licenses & Certifications

• Strong analytical skills, including the ability to clearly and effectively create reports that articulate insights and recommended actions 
• Outstanding verbal and written communications skills
• Highly collaborative; skilled at working cross-functionally to drive results
• Proficiency in Microsoft Office products, in particular, Excel and Power BI
• Ability to handle multiple responsibilities/projects on strict deadlines with minimal supervision/direction
• Flexibility to ensure effective management of media crises

What you'll get

Feel free to take advantage of all that American Airlines has to offer: 

• Travel Perks: Ready to explore the world? You, your family and your friends can reach 365 destinations on more than 6,800 daily flights across our global network.
• Health Benefits: On day one, you’ll have access to your health, dental, prescription and vision benefits to help you stay well. And that’s just the start, we also offer virtual doctor visits, flexible spending accounts and more. 
• Wellness Programs: We want you to be the best version of yourself – that’s why our wellness programs provide you with all the right tools, resources and support you need.
• 401(k) Program: Available upon hire and, depending on the workgroup, employer contributions to your 401(k) program are available after one year.
• Additional Benefits: Other great benefits include our Employee Assistance Program, pet insurance and discounts on hotels, cars, cruises and more

Feel Free to be yourself at American

From the team members we hire to the customers we serve, inclusion and diversity are the foundation of the dynamic workforce at American Airlines. Our 20+ Employee Business Resource Groups are focused on connecting our team members to our customers, suppliers, communities and shareholders, helping team members reach their full potential and creating an inclusive work environment to meet and exceed the needs of our diverse world.

 

Are you ready to feel a tremendous sense of pride and satisfaction as you do your part to keep the largest airline in the world running smoothly as we care for people on life’s journey? Feel free to be yourself at American.

Additional Locations: None
Requisition ID: 39485 

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