Al Futtaim Jobs - Flight Dispatch / Key Account Executive | DC Aviation Al-Futtaim| Dubai UAE (AE)

Job Requisition ID: 72162 

No two days are the same at Al-Futtaim, no matter what role you have. Our work is driven by the desire to make a difference and to have a meaningful impact with the goal of enriching everyday lives. Take our engaging and supportive work environment and couple it with a company culture that recognises and rewards quality performance, and what do you get? The chance to push the limits every single day.

 

As a humble family business that started on the banks of the Dubai Creek in the 1930s, Al-Futtaim has expanded to a presence in 31 countries, a portfolio of over 200 companies, and 42,000 employees. You’ll find us in industries ranging from automotive and retail, to finance and real estate, and connecting people with international names like Lexus, Ikea, Robinsons, and Adidas. Our team is proudly multicultural and multinational because that kind of diverse representation gives us the global mindset to grow and impact the people, markets, and trends around us.

 

Come join us to live well, work better, and be the best.

 

About DC Aviation Al Futtaim

DC Aviation Al Futtaim (DCAF) has come a long way since its establishment in 2013 as the only integrated Hangar and VIP lounge facility in DWC. We offer services in Charter, FBO, Maintenance and Aircraft Management and strive to deliver excellence in all aspects of our business with our primary focus being to exceed customer expectations. Having obtained our AOC in 2015 our mission is to be the number one Business Aviation Company not only in UAE but also across the region. Being a Joint Venture of two strong conglomerates and also the first mover based in the newly developed  Al-Maktoum International Airport, which is set to become the biggest airport in the region, puts us in the enviable position of setting the standard and leading the way for others to follow.

 

What you do

 

The Flight Dispatch / Key Account Executive has a dual function. The primary role is to liaise as Key Account Executive and as such will report through to the Director, Commercial.  On matters concerning Flight Dispatch the role will report to the Director, Flight Operations.

 

Key Account

 

• Act as the key interface between the customer and all relevant departments in the company.
• Requires a high degree of customer service and respond timely by phone and email.
• Responsibility and accountability for assigned accounts and provide day-to-day support by handling customer inquiries and issues.
• Coordinate flight requests from the owner and liaise with OCC, Crew Planning and Maintenance. 
• Coordinate flight requests through OCC in relation to operational flights for all crew members including visa requests etc.
• Coordinate maintenance schedule with the owner.
• Coordinate with the Finance department on invoicing.
• Proactively communicating with internal and external customers to ensure customer satisfaction.
• Problem solving Initiative and resolve issues with little direction
• Establishing and maintaining successful customer service relationships
• Assist with charter Sales enquiries and setting up of flights.
   

Flight Dispatch

• Manage all customer requests on early and late shifts and weekends
• Coordinate all handling activities including 3^rd party services through the German Operations Control Center
• Dispatch all DCAF managed aircrafts according to the UAE GCAA CAR OPS, duties outlined under (but not limited to) CAR-OPS 1.080 in shift duty
• Allocate all Ground Operations tasks and co-ordinate all resources through the German Operations Control center
• Ensure maximum consideration is given to customer service standards at all times
• Collate and distribute and crew briefings according to the GCAA Dispatch checklist
• Distributes various reports to relevant departments as and when required.
• Deal with all client problems on an on-going basis
• Monitor flight progress (Flight watch)
• Organization of all required support for aircraft and crew members through Crew Services & OCC.
• Organization of required briefing packages according to general legal and company requirements in advance of schedule through the Operations Control Center
• Keeping of the loop of information with crew scheduling / license control /sales & marketing and crew members about any changes in aircraft schedule
• Consideration of downgraded aircraft equipment (Application of Minimum Equipment List) for the briefing package and information of the Operations Control Center in advance

 

About the Requirements

Minimum Qualifications/Experience:

• High School Certificate
• Valid unrestricted UAE driver’s license essential

• Previous experience within aviation in a similar role essential
• VIP experience desirable
• Valid UAE GCAA Dispatcher License
   

Job-Specific Skills:

• Detail oriented methodical approach to solving/performing tasks
• Ability to handle multiple tasks and work under pressure
• Pride in performing to the best of own ability
• Good communications and interpersonal skills
• Able to make decisions on limited information and analysis
• Able to quickly process multi-level problems simultaneously
• Able to manage constantly changing plans and priorities
• Able to manage multiple information sources and demands under pressure
• A strong sense of responsibility and excellent interpersonal skills
• High commitment to impeccable service
• Exceptional standard of professional excellence, discretion and integrity
• Social competence in a multicultural environment

 

We’re here to provide excellent service but a little help from you can ensure a five-star candidate experience from start to finish.

 

Before you click “apply”: Please read the job description carefully to ensure you can confidently demonstrate why this opportunity is right for you and take the time to put together a well-crafted and personalised CV to further boost your visibility. Our global Talent Acquisition team members are all assigned to specific businesses to ensure that we make the best matches between talent and opportunities. We not only consider the requisite compatibility of skills and behaviours, but also how candidates align with our Values of Respect, Integrity, Collaboration, and Excellence.

 

As part of our candidate experience promise, we also want to make ourselves available to you throughout the application process. We make every effort to review and respond to every application.

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