User Experience Product Research/Design Intern (Ft Worth, TX, US)

Location: DFW Headquarters Building 8 (DFW-SV08) 
Additional Locations: None
Requisition ID: 39680 

Intro

Are you ready to explore a world of possibilities, both at work and during your time off? Join our American Airlines family, and you’ll travel the world, grow your expertise and become the best version of you. As you embark on a new journey, you’ll tackle challenges with flexibility and grace, learning new skills and advancing your career while having the time of your life. Feel free to enrich both your personal and work life and hop on board!

Why you'll love this job

American is transforming the way we deliver software and solutions for our customers. The User Experience (UX) team is within the Digital Platform and User Experience group and is part of the Information Technology (IT) organization. We are structured in a Portfolio and Product based culture and we are looking to recruit an intern to assist our Day of Travel & Manage Reservations portfolios.
 
The UX intern has a passion for user-centric experiences and aspire to become a UX Product Designer. You’ll wear many UX hats, with your core strength being research with the knowledge and understanding of  Information architecture and visual design.   As an intern you will have the opportunity to produce a variety of UX deliverables (personas, flows, research plans, test scripts, low and hi-fidelity mockups) with assistance and guidance from other members of the UX team.
 

What you'll do

• Help conduct research with our users to better understand their experience
• Analyze and transform research outputs into meaningful insight and users’ pain points
• Support UX Product Designers within the portfolio presenting research outcomes
• Help the team come up with solutions, deliver and test design prototypes

All you'll need for success

• Currently pursuing at least Bachelor’s degree in Human Computer Interaction, Cognitive Psychology, Behavioral Science, Information Science, Statistics, Data Science, or a related field
• Understanding of UX best practices and user centered design principles
• Experience conducting user research and integrating user research into product designs and design practices
• Must be organized, thorough, and enjoy keeping track of a lot of information 
• Must have experience collaborating with others on project, leading tasks and supporting others with theirs 
• Must have experience presenting in front of an audience
• Proficiency with Microsoft Office software (e.g. Word, Excel, Outlook, PowerPoint)
   

What you'll get

Feel free to take advantage of all that American Airlines has to offer: 

• Travel Perks: Ready to explore the world? You, your family and your friends can reach 365 destinations on more than 6,800 daily flights across our global network.
• Wellness Programs: We want you to be the best version of yourself – that’s why our wellness programs provide you with all the right tools, resources and support you need.
• Additional Benefits: Other great benefits include our Employee Assistance Program, pet insurance and discounts on hotels, cars, cruises and more

Feel Free to be yourself at American

From the team members we hire to the customers we serve, inclusion and diversity are the foundation of the dynamic workforce at American Airlines. Our 20+ Employee Business Resource Groups are focused on connecting our team members to our customers, suppliers, communities and shareholders, helping team members reach their full potential and creating an inclusive work environment to meet and exceed the needs of our diverse world.

Are you ready to feel a tremendous sense of pride and satisfaction as you do your part to keep the largest airline in the world running smoothly as we care for people on life’s journey? Feel free to be yourself at American.

Additional Locations: None
Requisition ID: 39680 

Apply Now