Instructor, Customer Experience Training and Strategy (Ft Worth, TX, US)

Location: DFW Headquarters Building 8 (DFW-SV08) 
Additional Locations: None
Requisition ID: 40390 

Intro

Are you ready to explore a world of possibilities, both at work and during your time off? Join our American Airlines family, and you’ll travel the world, grow your expertise and become the best version of you. As you embark on a new journey, you’ll tackle challenges with flexibility and grace, learning new skills and advancing your career while having the time of your life. Feel free to enrich both your personal and work life and hop on board!

Why you'll love this job

• Coordinates the delivery and facilitation of Airport Customer Service training programs.
• Assists with training project coordination including logistics planning and implementation, as well as communication with learners, station leaders and all training stakeholders.
• The role is a part of the Airport and Performance Readiness team within our Airport & Cargo Excellence group.

What you'll do

• Conduct American Airlines initial, recurrent and operational training programs
• Supervise, guide and mentor learners while in training
• Remain current on all policies and procedures related to Airport Customer Service job functions
• Ensure learners are given proper credit for course completion in the LMS
• Assist with updates and maintenance of course curricula to ensure content is current, complete and accurate
• Support and participate in special projects/programs as requested by peers and leaders
• Develop positive and collaborative working relationships with all colleagues and associates

All you'll need for success

Minimum Qualifications- Education & Prior Job Experience

• Must be a kind and caring team member
• Operational experience as an airline Customer Service Agent or equivalent position is required
• Knowledge of QIK CHK, NetTracer, Gate Reader and other Customer Service Programs
• Detailed knowledge of all aspects of Airport Customer Service Policies and Procedures
• Excellent written and verbal communication skills; an accomplished and engaging presenter
• Solid proficiency with MS Suite, particularly Word, PowerPoint, Excel and SharePoint
• Must be a strong collaborator who can effectively drive for results and independently solve problems
• Willingness to travel independently; both domestically and internationally
• Ability to adapt to a wide variety of teaching environments and delivery methods

 

Preferred Qualifications- Education & Prior Job Experience

• 2+ years working in a corporate training environment is preferred

 

Skills, Licenses & Certifications

• N/A

What you'll get

Feel free to take advantage of all that American Airlines has to offer: 

• Travel Perks: Ready to explore the world? You, your family and your friends can reach 365 destinations on more than 6,800 daily flights across our global network.
• Health Benefits: On day one, you’ll have access to your health, dental, prescription and vision benefits to help you stay well. And that’s just the start, we also offer virtual doctor visits, flexible spending accounts and more. 
• Wellness Programs: We want you to be the best version of yourself – that’s why our wellness programs provide you with all the right tools, resources and support you need.
• 401(k) Program: Available upon hire and, depending on the workgroup, employer contributions to your 401(k) program are available after one year.
• Additional Benefits: Other great benefits include our Employee Assistance Program, pet insurance and discounts on hotels, cars, cruises and more

Feel Free to be yourself at American

From the team members we hire to the customers we serve, inclusion and diversity are the foundation of the dynamic workforce at American Airlines. Our 20+ Employee Business Resource Groups are focused on connecting our team members to our customers, suppliers, communities and shareholders, helping team members reach their full potential and creating an inclusive work environment to meet and exceed the needs of our diverse world.

 

Are you ready to feel a tremendous sense of pride and satisfaction as you do your part to keep the largest airline in the world running smoothly as we care for people on life’s journey? Feel free to be yourself at American.

Additional Locations: None
Requisition ID: 40390 

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