Al Futtaim Jobs - Business Excellence Executive | Automotive | Dubai (Dubai, AE)

Job Requisition ID: 76284 

No two days are the same at Al-Futtaim, no matter what role you have. Our work is driven by the desire to make a difference and to have a meaningful impact with the goal of enriching everyday lives. Take our engaging and supportive work environment and couple it with a company culture that recognises and rewards quality performance, and what do you get? The chance to push the limits every single day.

 

As a humble family business that started on the banks of the Dubai Creek in the 1930s, Al-Futtaim has expanded to a presence in 31 countries, a portfolio of over 200 companies, and 42,000 employees. You’ll find us in industries ranging from automotive and retail, to finance and real estate, and connecting people with international names like Lexus, Ikea, Robinsons, and Adidas. Our team is proudly multicultural and multinational because that kind of diverse representation gives us the global mindset to grow and impact the people, markets, and trends around us.

 

Come join us to live well, work better, and be the best.

 

                Business Excellence Executive

 

Job Purpose:

• The Business Excellence Executive will function as a key strategist and portfolio Executive for Customer business. This position will drive business enhancement and Customer satisfaction.
• Overall, the executive will be responsible for driving process improvement resulting in greater efficiency in Customer Satisfaction and profitability for the company.

 

Key Responsibilities:

Focused CRM activities:

• Build relationship with present Customers and develops connection points in other areas identifies new business - Inbound and Outbound Calls
• Assist Service Campaigns
• Leads efforts to maximize Customer satisfaction and Retention

 

Strategic growth on Customer Satisfaction:

• Listens to the voice of Customers and provides input and ideas for Enhancement

 

Team development for Service delivery:

• Coaches and Mentors the Customers Service personals in all aspects of Customer serving skills
• Responsible for Trainings on Customer Service Skills for all the Customer service personals

 

Business Knowledge and Thought Leadership:

• Takes leadership role on projects and provides update and recommendations by working with other Service Personnel’s 
• Subject matters expertise acts as a resource within the Team

 

Build and Develop Customers communication plan:

• Meets regularly with the Customer support Team to have an action plan Monthly, Quarterly and Yearly on Customers Satisfaction Index and Business growth.

 

Qualifications, Experience & Skills:

Minimum Qualifications and Knowledge:  Certified Trainer in Customer Service / bachelor’s degree in Sales and Marketing

 

Minimum Experience:

• 3+ years of Automotive experience
• Project team experience Direct and Indirect reporting structures
• Excellent Telephone, Customer Service and Presentation Skills
• Expert in service especially Automotive Industry – Retention Measurement.
• Ability to Learn and Understand data and it uses for assigning products
• Intermediate knowledge of Microsoft office, including word excels and Power point.

 

Job-Specific Skills:  Planning, Organizing, Telephone etiquettes and Excellent Communication skills

 

Behavioural Competencies :

• Competent to handle Customer concerns and recommend appropriate solutions
• Competent to analyse Customers VOC & recommend corrective action plans.
• Competent to handle Team / Group of associates
• Competent to analyse Business growth and deliver Presentations in Management meeting
• Competent to deliver Trainings on Customer Service

 

 

KGM

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Before you click “apply”: Please read the job description carefully to ensure you can confidently demonstrate why this opportunity is right for you and take the time to put together a well-crafted and personalised CV to further boost your visibility. Our global Talent Acquisition team members are all assigned to specific businesses to ensure that we make the best matches between talent and opportunities. We not only consider the requisite compatibility of skills and behaviours, but also how candidates align with our Values of Respect, Integrity, Collaboration, and Excellence.

 

As part of our candidate experience promise, we also want to make ourselves available to you throughout the application process. We make every effort to review and respond to every application.

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