Al Futtaim Jobs - Head of Operations - Financial Services | Al-Futtaim Automotive | Dubai (Dubai, AE)

Job Requisition ID: 62769 

No two days are the same at Al-Futtaim, no matter what role you have. Our work is driven by the desire to make a difference and to have a meaningful impact with the goal of enriching everyday lives. Take our engaging and supportive work environment and couple it with a company culture that recognises and rewards quality performance, and what do you get? The chance to push the limits every single day.

 

As a humble family business that started on the banks of the Dubai Creek in the 1930s, Al-Futtaim has expanded to a presence in 31 countries, a portfolio of over 200 companies, and 42,000 employees. You’ll find us in industries ranging from automotive and retail, to finance and real estate, and connecting people with international names like Lexus, Ikea, Robinsons, and Adidas. Our team is proudly multicultural and multinational because that kind of diverse representation gives us the global mindset to grow and impact the people, markets, and trends around us.

 

Come join us to live well, work better, and be the best.

Job Title: Head of Operations – Financial Services

Division: Automotive

Business Unit: Al Futtaim Finance

Location: UAE, Dubai

 

Role purpose:

The Head of Operations will manage all aspects of the finance and insurance product transactions within Al-Futtaim Finance. This includes contract management and activation, disbursements and bookings, document management and archival, internal controls and quality checks. All these operations activities will cover our current and future finance products (including but not limited to leasing, lending, brokerage). The organizational setup will be streamlined and modernized under the leadership of the job holder to enable and promote matrix organization, as per rest of Al Futtaim Automotive. Growth mind-set, technological leadership, driving Agile ways of working and delivering best-in-class customer experience in the area of automotive finance and insurance are crucial for this position to establish a signature customer experience and high efficiencies. The Head of Operations will assume accountability in executing the operational aspects of the Automotive strategy, engage with all stakeholders both within and outside of AFF, and will be the subject matter expert.

Number of Direct Reports: 3-5

Total: 35 approx.

 

Role Responsibilities

Strategy, Planning & Execution

• Provide strategic guidance regarding market and technology trends in banking, automotive and fin-tech
• In collaboration with the senior management team, formulate strategies and implementation recommendations for operations and the interfaces to automotive and partner banks
• Drive the operational implementations the Group Automotive initiatives
• Review, identify, and propose modifications to existing processes and organizational setup to make them leaner and effective for both customers and stakeholders
• Promote a culture of innovation and continuous improvements
• Provide subject matter expertise in internal and Group projects

TAT’s and SLAs

• Manage all middle and back office processes efficiently, to ensure maximum approvals and fastest TAT
• Monitor deal pipeline and interact with partner banks as the final point of escalation
• Communicate and report key indicators like approval rates and TAT performance
• Develop countermeasures and ensure accountability of teams and team members
• Develop and suggest changes in policies, processes, templates and SOP’s
• Define quality standards and ensure these are met and measured / audited
• Empower and enable operations team leaders to improve TAT and approval ratios
• Identify and coordinate training and qualification needs for processes, products, campaigns, credit and other relevant areas
• Establish compliance standards for operations

Day to Day Operations

• Ensure all processes are established, well documented and regularly audited
• Develop and maintain all product and campaign related documentation
• Ensure that pricing relevant information is handled correctly in the system
• Ensure performance of all application and contract related checks and verifications
• Establish internal controls for all operational risk relevant incidents
• Collaborate with all departments (sales, finance, credit, strategy, legal) to ensure we maintain optimal service and streamlined interactions

Leadership, Mentoring & Coaching

• Ensure succession plan is made and managed for all key roles
• Provide cross skilling and development opportunities for high performing talents
• Provide regular feedback and developmental opportunities
• Provide sufficient opportunities for staff to grow and develop, making use for project assignments, job shadowing and other similar opportunities
• Ensure that staff are well trained

Cost Optimization

• Manage continuous cost and efficiency improvements for Financial Services Operations, in direct and indirect cost categories
• Control Sales budget and optimize expenses

 

Candidate Profile

• University graduate with over 7 years of experience in Financial Services and Automotive of which at least 3 years should be as a head of a business unit with significant people responsibility

• Languages: Fluent English, Arabic is beneficial
• Qualified project management specialist; familiarity with Agile methodology preferred
• Substantial experience in bank or financial service operations/ back office / credit operations

• Technology savvy and up-to-date with fintech and automotive finance innovation, and technologies to streamline processes. Preferably some experience in a process-oriented role or lean six sigma

• Understanding of car sales, finance, insurance and other value add products

Behavioral Competencies:

• Influence over authority
• Collaboration over contract
• Outcome over task
• Responsiveness over rigidity
• Inspiration over direction
• Learning over perfection
• People over process
• Matrix over function

 

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Before you click “apply”: Please read the job description carefully to ensure you can confidently demonstrate why this opportunity is right for you and take the time to put together a well-crafted and personalised CV to further boost your visibility. Our global Talent Acquisition team members are all assigned to specific businesses to ensure that we make the best matches between talent and opportunities. We not only consider the requisite compatibility of skills and behaviours, but also how candidates align with our Values of Respect, Integrity, Collaboration, and Excellence.

 

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