Al Futtaim Jobs - UAE National_Reception Supervisor | Lexus| Dubai (Dubai, AE)

Job Requisition ID: [[73921]] 

No two days are the same at Al-Futtaim, no matter what role you have. Our work is driven by the desire to make a difference and to have a meaningful impact with the goal of enriching everyday lives. Take our engaging and supportive work environment and couple it with a company culture that recognises and rewards quality performance, and what do you get? The chance to push the limits every single day.

 

As a humble family business that started on the banks of the Dubai Creek in the 1930s, Al-Futtaim has expanded to a presence in 31 countries, a portfolio of over 200 companies, and 42,000 employees. You’ll find us in industries ranging from automotive and retail, to finance and real estate, and connecting people with international names like Lexus, Ikea, Robinsons, and Adidas. Our team is proudly multicultural and multinational because that kind of diverse representation gives us the global mindset to grow and impact the people, markets, and trends around us.

 

Come join us to live well, work better, and be the best.

JOB PURPOSE:

Ensure courteous and professional handling of the customer during the latter's visit to Lexus workshops to guarantee Customer Satisfaction and Retention.

KEY ACCOUNTABILITIES: Specify the output required from the job. Identify not more than 7 Key Accountabilities & their performance indicators. NB-Focus on outcomes, not tasks

• Ensures that the Reception area is well managed and operates smoothly for a high level of efficiency and customer satisfaction.
• Ensure a high level of Customer Satisfaction for customer Retention and business development.
• Carry out pre-booking of vehicles for Service to ensure proper workshop loading.
• Ensure the vehicle is received efficiently and in a professional manner to assure the customer that his vehicle is in safe hands. 
• Ensure job card is opened efficiently and accurately for the quick and correct execution of the job and once the job is completed; raise necessary invoices to ensure timely delivery and collection of payment from customers.
• Ensure effective personal and telephonic communication with customers regarding charges, approvals, and negotiations.

JOB CONTEXT: Define organizational policy and other factors that have a critical impact on the job

For a customer Workshop Reception is the window to the world of after-sales service.

The Reception Supervisor's job, as a custodian of the Reception, is to ensure that the image any customer forms through this window is that of professionalism in Customer Care and of Lexus Quality.

 

QUALIFICATIONS, EXPERIENCE, & SKILLS:

Minimum Qualifications and Knowledge

Diploma or Degree in Technical school / Certificate/ Diploma in Automobile / Mechanical Engineering

Minimum Experience: 3 to 5 years of experience in the automotive industry or a similar role

 

• Ability to provide outstanding customer service
• Ability to maintain strong administration and presentation skills
• Ability to communicate in a clear, concise, understandable manner and listen attentively to others to understand the material, and provide instructions to all employees.
• Ability to operate all equipment necessary to perform their job

Job-Specific Skills: 

Job-Specific Skills: 

• • Integrity
  • Analytical
  • Customer Orientated
  • Follow-up
  • Oral Communication
  • Teamwork
  • Planning and Organizing
  • Perseverance
  • Assertiveness
  • Task Orientated

 

 

We’re here to provide excellent service but a little help from you can ensure a five-star candidate experience from start to finish.

 

Before you click “apply”: Please read the job description carefully to ensure you can confidently demonstrate why this opportunity is right for you and take the time to put together a well-crafted and personalised CV to further boost your visibility. Our global Talent Acquisition team members are all assigned to specific businesses to ensure that we make the best matches between talent and opportunities. We not only consider the requisite compatibility of skills and behaviours, but also how candidates align with our Values of Respect, Integrity, Collaboration, and Excellence.

 

As part of our candidate experience promise, we also want to make ourselves available to you throughout the application process. We make every effort to review and respond to every application.

Apply Now