Coordinator, Campus and Learning Operations (Ft Worth, TX, US)

Location: Training & Conf Ctr (DFW-SV05) 
Additional Locations: None
Requisition ID: 40503 

Intro

Are you ready to explore a world of possibilities, both at work and during your time off? Join our American Airlines family, and you’ll travel the world, grow your expertise and become the best version of you.  As you embark on a new journey, you’ll tackle challenges with flexibility and grace, learning new skills and advancing your career while having the time of your life.  Feel free to enrich both your personal and work life and hop on board!
 

Why you'll love this job

The Campus Operations Coordinator is a member of the Communications Delivery & Experience team under Global Engagement. The person in this role will help create the ideal environment for learning by caring for the basic needs and delivery logistics of learning events, primarily held at the American Airlines Training & Conference Center.

What you'll do

As noted above, this list is intended to reflect the current job but there may be additional essential functions (and certainly non-essential job functions) that are not referenced.  Management will modify the job or require other tasks be performed whenever it is deemed appropriate to do so, observing, of course, any legal obligations including any collective bargaining obligations.

 

Provide exceptional customer service to our internal customers who are delivering learning experiences by preparing materials needed for learning events [may include participant guides and other supplies necessary to facilitate the class]

• Act as the primary point of contact between the business units’ learning teams, and the vendors, suppliers, and internal teams supporting the delivery of learning events
• Coordinate the room reservation of all learning events at Skyview 5 [Training & Conference Center], ensuring the process is adhered to by all teams
• Facilitate the inventory management of learning materials and classroom supplies, including ordering, fulfillment monitoring, receiving deliveries, storage, sorting and shelving in an organized manner
• Review and approve invoices received from vendors to ensure accuracy, at least once a month
• Monitor print order requests from learning teams, and coordinate with vendors on timely fulfillment of orders
• Set up classes ahead of the class start time, ensuring facilitators and learners have all the materials and supplies needed as specified in the class checklist
• Tear down classes after each session, ensuring reusable materials are stored properly for future use
• Manage email and phone correspondences and respond promptly with a customer service mindset
• Prepare and / or coordinate the shipment of training materials for classes in other locations
• Keep the learning production room organized and attend to learning facilitators’ requests for assistance
• Lead or participate in regular touch-bases/meetings with business unit stakeholders and vendors
• Lead or contribute to strategies for the sustainability of Campus Operations processes
• Accomplish required tracking, reporting, and other administrative tasks needed for the job
• Assist in other Campus Operations activities occasionally or as needed

All you'll need for success

Minimum Qualifications- Education & Prior Job Experience

• High School Diploma / GED
• 1 year of relevant work experience

 

Preferred Qualifications- Education & Prior Job Experience

• Customer service orientation
• Working knowledge of Microsoft Excel, Word, Outlook, and internet browsers
• Familiarity with SumTotal LMS, SharePoint, and Coupa

Skills, Licenses & Certifications

• Self-motivated, organized, plans ahead, has attention to detail, and has good time management
• Ability and willingness to lift approximately 30 - 50 lbs daily

What you'll get

Feel free to take advantage of all that American Airlines has to offer:  

• Travel Perks: Ready to explore the world? You, your family and your friends can reach 365 destinations on more than 6,800 daily flights across our global network. 
• Health Benefits: On day one, you’ll have access to your health, dental, prescription and vision benefits to help you stay well. And that’s just the start, we also offer virtual doctor visits, flexible spending accounts and more.  
• Wellness Programs: We want you to be the best version of yourself – that’s why our wellness programs provide you with all the right tools, resources and support you need. 
• 401(k) Program: Available upon hire and, depending on the workgroup, employer contributions to your 401(k) program are available after one year. 
• Additional Benefits: Other great benefits include our Employee Assistance Program, pet insurance and discounts on hotels, cars, cruises and more

Feel Free to be yourself at American

From the team members we hire to the customers we serve, inclusion and diversity are the foundation of the dynamic workforce at American Airlines. Our 20+ Employee Business Resource Groups are focused on connecting our team members to our customers, suppliers, communities and shareholders, helping team members reach their full potential and creating an inclusive work environment to meet and exceed the needs of our diverse world. 

 

Are you ready to feel a tremendous sense of pride and satisfaction as you do your part to keep the largest airline in the world running smoothly as we care for people on life’s journey? Feel free to be yourself at American.
 

Additional Locations: None
Requisition ID: 40503 

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