Team Lead, IT Network Infrastructure (Ft Worth, TX, US)

Location: DFW Headquarters Building 8 (DFW-SV08) 
Additional Locations: None
Requisition ID: 39625 

Intro

Are you ready to explore a world of possibilities, both at work and during your time off? Join our American Airlines family, and you’ll travel the world, grow your expertise and become the best version of you. As you embark on a new journey, you’ll tackle challenges with flexibility and grace, learning new skills and advancing your career while having the time of your life. Feel free to enrich both your personal and work life and hop on board!

Why you'll love this job

• ​This job is a member of the Information Technology Team within the Information Technology Division.
• ​Responsible for supervising a team of engineers/developers engaged for the delivery, implementation, and support for network operations.

What you'll do

• Creates strategy and roadmap for network operations
• Prioritizes break/fix activities
• Removes roadblocks
• Leads, trains, and mentors team members
• Maintains system reliability and availability
• Works closely with other groups within Enterprise Technology Services to adapt best practices
• Develops and maintains processes to ensure agility and high quality of services provided
• Ensures risk compliance for technology components
• Evaluates and forecasts financial/staffing needs to meet the needs and objectives
• Recognizes potential process improvement situations and drives change
• Writes financial justifications for improvement and project deliverables
• Works with customers to understand requirements and help provide solutions
• Manages budget and forecasting for the given portfolio
• Ensures disaster recovery plans are reviewed and tested timely
• Conducts team meetings, 1on1s, and performance conversations

All you'll need for success

Minimum Qualifications- Education & Prior Job Experience

• Bachelor's degree in Computer Science, Computer Engineering, Technology, Information Systems (CIS/MIS), Engineering or related technical discipline, or equivalent experience/training
• 5 years of experience with network LAN/WAN technologies
• 3 years of leadership experience

Preferred Qualifications- Education & Prior Job Experience

• Airline industry experience

Skills, Licenses & Certifications

• Proven ability to build, cultivate, and promote strong relationships with internal customers at all levels of the organization, as well as with IT counterparts, business partners, and external groups.
• Ability to lead teams, work cross-functionally, build consensus on challenging issues, and work in a collaborative environment with geographically dispersed resources
• Proficiency in handling operational issues effectively, and understating escalation, communication, and crisis management
• Strong understanding of Agile methodology, as well as ability to lead teams to perform and evolve in a DevOps environment
• Demonstrated initiative, flexibility, and ability to adapt to changing priorities
• Proven ability to establish and manage short term tactical goals, as well as, long term strategic objectives
• Understanding of technical problems and solutions in relation to the current environment
• Strong presentation and analytical skills, and possess a strong desire to work in a fast-paced environment
• Ability to explain technical concepts and adjust communications based on audience
• Ability to influence through outstanding interpersonal skills, and collaboration
• Ability to recruit, develop and lead team

What you'll get

Feel free to take advantage of all that American Airlines has to offer: 

• Travel Perks: Ready to explore the world? You, your family and your friends can reach 365 destinations on more than 6,800 daily flights across our global network.
• Health Benefits: On day one, you’ll have access to your health, dental, prescription and vision benefits to help you stay well. And that’s just the start, we also offer virtual doctor visits, flexible spending accounts and more. 
• Wellness Programs: We want you to be the best version of yourself – that’s why our wellness programs provide you with all the right tools, resources and support you need.
• 401(k) Program: Available upon hire and, depending on the workgroup, employer contributions to your 401(k) program are available after one year.
• Additional Benefits: Other great benefits include our Employee Assistance Program, pet insurance and discounts on hotels, cars, cruises and more

Feel Free to be yourself at American

From the team members we hire to the customers we serve, inclusion and diversity are the foundation of the dynamic workforce at American Airlines. Our 20+ Employee Business Resource Groups are focused on connecting our team members to our customers, suppliers, communities and shareholders, helping team members reach their full potential and creating an inclusive work environment to meet and exceed the needs of our diverse world.

Are you ready to feel a tremendous sense of pride and satisfaction as you do your part to keep the largest airline in the world running smoothly as we care for people on life’s journey? Feel free to be yourself at American.

Additional Locations: None
Requisition ID: 39625 

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