Member Services Representative, AA Credit Union Outbound Outreach (Ft Worth, TX, US)

Location: AAFCU Headquarters (DFW-AACU) 
Additional Locations: None
Requisition ID: 41177 

Intro

Are you ready to explore a world of possibilities, both at work and during your time off? Join our American Airlines family, and you’ll travel the world, grow your expertise and become the best version of you. As you embark on a new journey, you’ll tackle challenges with flexibility and grace, learning new skills and advancing your career while having the time of your life. Feel free to enrich both your personal and work life and hop on board!

Why you'll love this job

• ​This job is a member of the Credit Union Team within the American Airlines Credit Union.
• ​Responsible for providing a needs-based consultative program matching member needs with American Airlines Credit Union financial solutions creating deeper member relationships using phone and email outreach to members.

What you'll do

• Generates outbound calls to: leads identified through new member on-boarding program, leads with auto loans approved within the last 30 days, members who have recently funded a mortgage with the Credit Union, and to members for special projects
• Generates reengagement calls to members who have a loan approved but the loan never funded, members who have accounts scheduled to be escheated to the state and dormant accounts
• Coordinates with the AA Relocation Department to match current and prospective members with our Mortgage Department during their relocation to a new home base 

All you'll need for success

Minimum Qualifications- Education & Prior Job Experience

• ​High school diploma or GED equivalency

Preferred Qualifications- Education & Prior Job Experience

• Bachelor's degree in Business or Finance
• Previous banking or Credit Union experience
• Previous experience in a sales-culture environment
• Previous telephone servicing experience

Skills, Licenses & Certifications

• Skilled in Microsoft Office software (e.g., Word, Excel, Access, PowerPoint) gained through either work experience with the software or education and hands-on use of the software
• Ability to exercise excellent member and customer service skills
• Skilled in above-average telephone customer service and leadership skills
• Skilled in excellent analytical, problem solving, and decision-making capabilities
• Ability to perform in a fast paced environment, handle multiple tasks and function as an integral part of a team
• Ability to develop and communicate unique ideas and concepts
• Ability to work independently and handle multiple tasks simultaneously with minimal supervision
• Ability to effectively prioritize work and meet deadlines
• Ability to review work product of assigned area(s) and recommend changes to improve productivity and efficiency
• Ability to speak, read, and write Spanish is a plus
• Ability to sit for extended periods of time
• Ability to maintain satisfactory performance and attendance
• Must pass applicable American Airlines pre-hire compliance checks
• Must have an acceptable credit history, which will be verified
• Responsible for ensuring the security and confidentiality of all account and related information which is part of their work and for ensuring that his/her work is in compliance with all applicable laws and regulations including, but not limited to, the Bank Secrecy Act

What you'll get

Feel free to take advantage of all that American Airlines has to offer: 

• Travel Perks: Ready to explore the world? You, your family and your friends can reach 365 destinations on more than 6,800 daily flights across our global network.
• Health Benefits: On day one, you’ll have access to your health, dental, prescription and vision benefits to help you stay well. And that’s just the start, we also offer virtual doctor visits, flexible spending accounts and more. 
• Wellness Programs: We want you to be the best version of yourself – that’s why our wellness programs provide you with all the right tools, resources and support you need.
• 401(k) Program: Available upon hire and, depending on the workgroup, employer contributions to your 401(k) program are available after one year.
• Additional Benefits: Other great benefits include our Employee Assistance Program, pet insurance and discounts on hotels, cars, cruises and more

Feel Free to be yourself at American

From the team members we hire to the customers we serve, inclusion and diversity are the foundation of the dynamic workforce at American Airlines. Our 20+ Employee Business Resource Groups are focused on connecting our team members to our customers, suppliers, communities and shareholders, helping team members reach their full potential and creating an inclusive work environment to meet and exceed the needs of our diverse world.

Are you ready to feel a tremendous sense of pride and satisfaction as you do your part to keep the largest airline in the world running smoothly as we care for people on life’s journey? Feel free to be yourself at American.

Additional Locations: None
Requisition ID: 41177 

Apply Now