Team Lead, Employee Receivables (Phoenix, AZ, US)

Location: Rio West E Bldg (PHX-RWE1) 
Additional Locations: None
Requisition ID: 40942 

Intro

Are you ready to explore a world of possibilities, both at work and during your time off? Join our American Airlines family, and you’ll travel the world, grow your expertise and become the best version of you. As you embark on a new journey, you’ll tackle challenges with flexibility and grace, learning new skills and advancing your career while having the time of your life. Feel free to enrich both your personal and work life and hop on board!

Why you'll love this job

This position will be responsible for supervising the invoicing, accounting, collections, and customer service for all employee receivables, including salary overpayments and non-revenue travel charges. Provide guidance as a Team Lead to Specialists/Sr. Specialists in the handling of team member/retiree cases. Team Lead provides on-going, day to day leadership and is responsible for determining, implementing, and monitoring the effectiveness of the training plan for the group. This position will also serve as a liaison to the IT development team as they work to build new IT systems and tools for employee receivables.

What you'll do

• Leads, mentors, and coaches team members

• Oversees new employee and recurrent training as needed

• Develops new strategies and initiatives to reduce outstanding receivable balances

• Supports various IT project initiatives, by serving as a liaison to the development team, providing insight and knowledge of business process 

• Interacts directly with current/former team members on escalated cases from collections team

• Reviews and book accounting journal entries

• Ability to communicate verbally and written, with all levels within the organization

• Flexibility with modification of schedule as needed to meet workflow demands

• Assists with ad hoc analysis/reporting

All you'll need for success

Minimum Qualifications- Education & Prior Job Experience

• High school diploma
• At least two years of work experience in an accounting/finance role

Preferred Qualifications- Education & Prior Job Experience

• Bachelor's degree, preferably in accounting, finance, or other quantitative discipline
• Leadership experience
• Previous collections experience
• Previous experience as a team member in an agile project management framework
• Experience reviewing and booking accounting journal entries
• Previous knowledge of SAP FI accounting system

Skills, Licenses & Certifications

• Superior interpersonal communication skills, with the ability to de-escalate tense customer interactions
• Ability to intuitively understand complext financial IT systems
• Excellent problem solving abilities and logicial decision making skills
• Ability to handle multiple critical issue tasks simultaneously
• Ability to effectively use Microsoft Office, products (e.g. Word, Excel, and PowerPoint)

What you'll get

Feel free to take advantage of all that American Airlines has to offer: 

• Travel Perks: Ready to explore the world? You, your family and your friends can reach 365 destinations on more than 6,800 daily flights across our global network.
• Health Benefits: On day one, you’ll have access to your health, dental, prescription and vision benefits to help you stay well. And that’s just the start, we also offer virtual doctor visits, flexible spending accounts and more. 
• Wellness Programs: We want you to be the best version of yourself – that’s why our wellness programs provide you with all the right tools, resources and support you need.
• 401(k) Program: Available upon hire and, depending on the workgroup, employer contributions to your 401(k) program are available after one year.
• Additional Benefits: Other great benefits include our Employee Assistance Program, pet insurance and discounts on hotels, cars, cruises and more

Feel Free to be yourself at American

From the team members we hire to the customers we serve, inclusion and diversity are the foundation of the dynamic workforce at American Airlines. Our 20+ Employee Business Resource Groups are focused on connecting our team members to our customers, suppliers, communities and shareholders, helping team members reach their full potential and creating an inclusive work environment to meet and exceed the needs of our diverse world.

Are you ready to feel a tremendous sense of pride and satisfaction as you do your part to keep the largest airline in the world running smoothly as we care for people on life’s journey? Feel free to be yourself at American.

Additional Locations: None
Requisition ID: 40942 

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