Analyst/Senior Analyst, IT Digital Product Owner (Ft Worth, TX, US)

Location: DFW Headquarters Building 8 (DFW-SV08) 
Additional Locations: None
Requisition ID: 40970 

Intro

Are you ready to explore a world of possibilities, both at work and during your time off? Join our American Airlines family, and you’ll travel the world, grow your expertise and become the best version of you. As you embark on a new journey, you’ll tackle challenges with flexibility and grace, learning new skills and advancing your career while having the time of your life. Feel free to enrich both your personal and work life and hop on board!

Why you'll love this job

This job is a member of the Information Technology Team within the Information Technology Division.  The Customer Notifications Product Owner will be expanding the operation and development of a large portfolio of customer-facing communications. Every day, our systems create and deliver large-scale semi-custom messages related to customer transactions and their individual flight experience, automated and tailored to real-time events and customer data.

The PO will use Agile methodologies to leverage technical and project management expertise to implement new systems behavior or customer-facing features in pursuit of desired key results.

What you'll do

As noted above, this list is intended to reflect the current job but there may be additional essential functions (and certainly non-essential job functions) that are not referenced.  Management will modify the job or require other tasks be performed whenever it is deemed appropriate to do so, observing, of course, any legal obligations including any collective bargaining obligations.

• Manage the development and implementation of new products/enhancements, including evaluation, scoping and execution.
• Work closely with IT counterparts to define requirements and resolve issues while ensuring business objectives are being achieved.
• Work with other business units to translate their requirements and needs into requirements and user stories.
• Provide briefings/updates on projects – communicate risks, analyze impacts, and make recommendations for requirements changes to stakeholders.
• Demonstrate ownership and advocacy for assigned products across the entire life cycle and roadmap.
• Analyze and interpret data to provide sound commercial observations and recommendations.
• Define, create, and own a backlog of user stories, including release backlog management.
• Work with the User Experience team to manage deliverables and ensure cohesiveness between business requirements and design/usability standards.

All you'll need for success

Minimum Qualifications- Education & Prior Job Experience

• Bachelor’s degree in Business, Information Technology, Communications or related field or equivalent experience/training
• Two years’ experience as a business analyst, systems analyst, product owner or manager implementing significant new features or system behavior.

Preferred Qualifications- Education & Prior Job Experience

• Master’s degree in related field
• Experience with selecting and implementing 3^rd party software development kits to enhance app offerings and tools
• Experience using Agile and other SDLC techniques to develop and deliver software
• Experience working in a product model, focused on outcomes to continuously improve the customer experience
• Notifications and travel/airline experience

Skills, Licenses & Certifications

• Ability to quickly learn the context, details and priorities of business needs and projects, and engage in related brainstorming, technical discussion, questioning and problem-solving.
• Emphasis on interpersonal skills that create an environment of trust and encourage partnership within the team and across product teams
• Ability to work effectively, meet deadlines, and shift priorities appropriately in a fast-paced, dynamic work environment
• Detail-oriented and able to find errors, mistakes or easily-misunderstood language or data in our notifications content before it gets out to our customers.
• Comfort with speaking up in meetings, making informal presentation

What you'll get

Feel free to take advantage of all that American Airlines has to offer: 

• Travel Perks: Ready to explore the world? You, your family and your friends can reach 365 destinations on more than 6,800 daily flights across our global network
• Health Benefits: On day one, you’ll have access to your health, dental, prescription and vision benefits to help you stay well. And that’s just the start, we also offer virtual doctor visits, flexible spending accounts and more. 
• Wellness Programs: We want you to be the best version of yourself – that’s why our wellness programs provide you with all the right tools, resources and support you need.
• 401(k) Program: Available upon hire and, depending on the workgroup, employer contributions to your 401(k) program are available after one year.
• Additional Benefits: Other great benefits include our Employee Assistance Program, pet insurance and discounts on hotels, cars, cruises and more

Feel Free to be yourself at American

From the team members we hire to the customers we serve, inclusion and diversity are the foundation of the dynamic workforce at American Airlines. Our 20+ Employee Business Resource Groups are focused on connecting our team members to our customers, suppliers, communities and shareholders, helping team members reach their full potential and creating an inclusive work environment to meet and exceed the needs of our diverse world.

Are you ready to feel a tremendous sense of pride and satisfaction as you do your part to keep the largest airline in the world running smoothly as we care for people on life’s journey? Feel free to be yourself at American.

Additional Locations: None
Requisition ID: 40970 

Apply Now