Member Services Representative, AA Credit Union Home Equity Center (Ft Worth, TX, US)

Location: AAFCU Headquarters (DFW-AACU) 
Additional Locations: None
Requisition ID: 41097 

Intro

Are you ready to explore a world of possibilities, both at work and during your time off? Join our American Airlines family, and you’ll travel the world, grow your expertise and become the best version of you. As you embark on a new journey, you’ll tackle challenges with flexibility and grace, learning new skills and advancing your career while having the time of your life. Feel free to enrich both your personal and work life and hop on board!

Why you'll love this job

• ​This job is a member of the Credit Union Team within the American Airlines Credit Union.
• ​Responsible for reviewing home equity loan requests and assisting American Airlines Credit Union members with closing their loan.

What you'll do

• Handles file set-up for home equity loans which includes providing appropriate disclosures to members, speaking with members about their loan terms, and reviewing the loan for closing
• Ensures the security and confidentiality of all account and related information which is part of their work and for ensuring that his/her work is in compliance with all applicable laws and regulations including, but not limited to, the Bank Secrecy Act 
• Performs daily review on the Home Equity pipeline
• Processes Closing Docs for home equity loans
• Processes Property Condition Reports for Home Equity Loans
• Processes Verification of Employment for Home Equity Loan applicants
• Performs booking of home equity loans
• Inputs home equity loan data into daily Excel spreadsheets
• Performs other duties as assigned

All you'll need for success

Minimum Qualifications- Education & Prior Job Experience

• ​High school diploma or GED
• 2 years of related experience, preferably in a credit union environment

Preferred Qualifications- Education & Prior Job Experience

• Experience in mortgage lending
• Previous customer service experience

Skills, Licenses & Certifications

• ​Skilled in Microsoft Office software (e.g., Word, Excel, Access, PowerPoint) gained through either work experience with the software or education and hands-on use of the software
• Knowledge of Loan Link and Episys System
• Ability to exercise excellent member and customer service skills
• Skilled in above average interpersonal and communication skills and professional telephone manners
• Ability to perform basic math calculations and analyze data
• Ability to perform in a fast paced environment, handle multiple tasks and function as an integral part of a team in a diverse environment
• Ability to interact professionally with all employees and members
• Ability to learn quickly and adapt well to change
• Ability to self-motivate with strong organization skills and capacity for attention to detail
• Ability to effectively prioritize work and meet deadlines
• Ability to speak, read, and write Spanish is a plus
• Ability to maintain satisfactory performance and attendance
• Ability to pass applicable American Airlines pre-hire compliance checks
• Must have an acceptable credit history, which will be verified

What you'll get

Feel free to take advantage of all that American Airlines has to offer: 

• Travel Perks: Ready to explore the world? You, your family and your friends can reach 365 destinations on more than 6,800 daily flights across our global network.
• Health Benefits: On day one, you’ll have access to your health, dental, prescription and vision benefits to help you stay well. And that’s just the start, we also offer virtual doctor visits, flexible spending accounts and more. 
• Wellness Programs: We want you to be the best version of yourself – that’s why our wellness programs provide you with all the right tools, resources and support you need.
• 401(k) Program: Available upon hire and, depending on the workgroup, employer contributions to your 401(k) program are available after one year.
• Additional Benefits: Other great benefits include our Employee Assistance Program, pet insurance and discounts on hotels, cars, cruises and more

Feel Free to be yourself at American

From the team members we hire to the customers we serve, inclusion and diversity are the foundation of the dynamic workforce at American Airlines. Our 20+ Employee Business Resource Groups are focused on connecting our team members to our customers, suppliers, communities and shareholders, helping team members reach their full potential and creating an inclusive work environment to meet and exceed the needs of our diverse world.

Are you ready to feel a tremendous sense of pride and satisfaction as you do your part to keep the largest airline in the world running smoothly as we care for people on life’s journey? Feel free to be yourself at American.

Additional Locations: None
Requisition ID: 41097 

Apply Now