Al Futtaim Jobs - Cloud Fabric Manager | Digital Enterprise IT | Dubai (Dubai, AE)

Job Requisition ID: 94274 

No two days are the same at Al-Futtaim, no matter what role you have. Our work is driven by the desire to make a difference and to have a meaningful impact with the goal of enriching everyday lives. Take our engaging and supportive work environment and couple it with a company culture that recognises and rewards quality performance, and what do you get? The chance to push the limits every single day.

 

As a humble family business that started on the banks of the Dubai Creek in the 1930s, Al-Futtaim has expanded to a presence in 31 countries, a portfolio of over 200 companies, and 42,000 employees. You’ll find us in industries ranging from automotive and retail, to finance and real estate, and connecting people with international names like Lexus, Ikea, Robinsons, and Adidas. Our team is proudly multicultural and multinational because that kind of diverse representation gives us the global mindset to grow and impact the people, markets, and trends around us.

 

Come join us to live well, work better, and be the best.

 

About the Role

Accountable for the End-to-End lifecycle of the AFG Digital Fabric comprising of its technical components across Network, Identity, Security, and their related governance controls, including cost management, architectural excellence, and delivery acceleration. Aligned to defined business service levels and IT strategy.

 

About the Responsibility

Fabric Design & Delivery

• Accountable for Digital Fabric projects delivery and implementing change in the Information technology landscape.
• Contribute to creation of Scope of Work for projects and manage technical delivery as per scope.
• Accountable for preparing appropriate, up-to-date  documentation for efficient operations of the Fabric by the Digital Fabric team and any supporting, consuming and partnering team.
• Accountable for delivery of technology components for business initiatives managed by EIT PMO and RFC’s pertaining to the Digital Fabric components and platforms.
• Assess and analyze requirements, evaluate alternative solutions, build solution approach paper and provide recommendations.

 

Fabric Operational Management

• Responsible for overall availability, performance and business continuity of the Digital Fabric platforms and services.
• Available capacity of systems to be maintained for predictive growth and new business requirements.
• Ensure systems are secured with latest security updates and patches
• Participate in Audit/InfoSec initiatives and implement recommended practises within agreed timeline.
• Accountable for systems support service in respective domain and align service delivery with defined SLAs.
• Implement proactive measures to reduce unplanned downtime and data loss.

 

Workload Governance Management

• Accountable for the continuous design and implementation of the Fabric Governance across Security, Identity, Cost Management, Architectural Excellence and Delivery Automation and Acceleration.
• Accountable for the compliance of Fabric components to the in-place Cloud Governance Controls. And early compliance to new controls once approved.
• Accountable for the design and implementation of remediation plans to governance compliance drifts of Fabric components.
• As a member of the EIT Governance Committee, share the Fabric team insights, requirements and sponsor the required investments and change requests to modernize and optimize the Digital Fabric.

 

Operations Modernization

• Accountable for the Continuous implementation of Automation, DevOps and Site Reliability Engineering practices to modernize the operations of the Digital Fabric components and governance controls.

 

Fabric Continuous Improvement

• Accountable for the continuous exploitation of Cloud technology and capability innovations/improvements; through adequate optimizations, modernizations, and enhancements to the Digital Fabric components and controls.

Accountable for the continuous implementation of the Technical backlog of the Fabric roadmap to ensure its continuous improvements.

 

Leadership & Team Management

• Lead a lean, skilled and fully engaged team; coach, develop and motivate them to achieve set objectives and deliver maximum contribution
• Establish clear objectives, roles and accountabilities of the team
• Promote and support your talent within EIT

 

Internationalisation

• Drive the standardization of the IT solutions standards  across the regions and support integration of international IT teams.

 

Maintenance Contracts & Vendor Management

• Establish strong relationship with Vendors and Service providers
• Ensure technical delivery for projects as per agreed scope of work.
• Conduct periodic service review meeting with vendors during projects
• Liaise with vendor to deliver documentation as per AFG standards
• Ensure all critical systems’ support contracts are renewed in coordination with procurement team.
• Periodic service review meeting with major vendors and improve service delivery.
• Conduct health check of core systems and implement remedial actions in line with support agreement
• Maintain vendor escalation matrix and manage escalations for critical incidents.

 

Other Key Responsibilities

• Contribute to improving EIT service delivery in coordination with other horizontal teams.
• Identification and mitigation of IT risks and issues.

 

 

About the Requirements

Education: A degree in Computing, Telecommunication or related discipline.

 

Minimum Experience and Knowledge:

• 10 years of relevant experience in managing IT Operations in large organizations
• Experience in a similar role, leading a cloud (ideally Azure) infrastructure development team
• Knowledge of ITIL practices

 

Job-Specific Skills:

• Expertise in managing enterprise class servers, storage, backup, network and telecom infrastructure.
• Project Management Skills

We’re here to provide excellent service but a little help from you can ensure a five-star candidate experience from start to finish.

 

Before you click “apply”: Please read the job description carefully to ensure you can confidently demonstrate why this opportunity is right for you and take the time to put together a well-crafted and personalised CV to further boost your visibility. Our global Talent Acquisition team members are all assigned to specific businesses to ensure that we make the best matches between talent and opportunities. We not only consider the requisite compatibility of skills and behaviours, but also how candidates align with our Values of Respect, Integrity, Collaboration, and Excellence.

 

As part of our candidate experience promise, we also want to make ourselves available to you throughout the application process. We make every effort to review and respond to every application.

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