Designer User Experience, American Airlines Credit Union (Ft Worth, TX, US)

Location: AAFCU Headquarters (DFW-AACU) 
Additional Locations: None
Requisition ID: 42236 

Intro

Are you ready to explore a world of possibilities, both at work and during your time off? Join our American Airlines family, and you’ll travel the world, grow your expertise and become the best version of you. As you embark on a new journey, you’ll tackle challenges with flexibility and grace, learning new skills and advancing your career while having the time of your life. Feel free to enrich both your personal and work life and hop on board!

Why you'll love this job

• ​This job is a member of the Credit Union Team within the American Airlines Credit Union.
• We are looking for an empathetic, creative User Experience professional with a well-rounded background in visual, interaction and mobile design to join the American Airlines Credit Union's UX team. This UX Generalist role primarily supports the Marketing team of Product Advertising analysts, along with other business unit teams, with the design, development and implementation of solution updates for the Credit Union's main website and integrated mobile and web services applications.

What you'll do

• Works in collaboration with the UX Design Strategy Manager and cross-org development teams to review and provide ongoing iterative design and content solutions for the Credit Union's main website, ancillary sites and digital channels
• Assists with email campaign system management and execution, including creating content structure, content entry, data mapping and working with integrated MarTech solutions
• Assists with strategic creative thinking and collaboration support to help provide web services design and development solutions for Marketing Analysts' product campaigns, including managing microsites and form applications built on content management systems
• Works with the UX Design Strategy Manager for UX Design research and discovery phases
• Assists with evaluating and testing markup and code to ensure that it is valid, properly structured, meets industry standards and is compatible with browsers, devices or operating systems
• Works in concert with the UX Design Strategy Manager and Content Strategy team to provide iterative content updates, following SEO and Information Architecture strategies
• Provides minimal on-call support for related website maintenance, cross-channel service events and/or updates related to business continuity communications
• Ability for on-call availability, sometimes requiring minimal evening or weekend hours
• Ability to work in a busy environment
• Ability to maintain satisfactory performance and attendance
•  Ensures the security and confidentiality of all account and related information which is part of their work and for ensuring that his/her work is in compliance with all applicable laws and regulations including, but not limited to, the Bank Secrecy Act

All you'll need for success

Minimum Qualifications- Education & Prior Job Experience

• ​High school diploma or GED

Preferred Qualifications- Education & Prior Job Experience

• Experience working in the financial industry, with the understanding of the need for data security, a strong attention to detail and a passion for quality member experience (user advocate)
• Well-rounded communication skills, with ability to work with a wide spectrum of users; technical and non-technical
• Experience with projects involving progressive enhancement, (responsive/adaptive) design
• Experience with prototyping, front-end UI debugging and cross-browser/device testing
• Experience in Digital Marketing
• Experience working with a version control system, or at the very least, a basic understanding of revision control processes and staging workflows

Skills, Licenses & Certifications

• Skilled in Microsoft Office software (e.g., Word, Excel, Access, PowerPoint) gained through either work experience with the software or education and hands-on use of the software
• Knowledge of both Adobe Dreamweaver and Microsoft Visual Studio
• Experience with Adobe CC suite and other design prototyping tools (e.g. Axure, Adobe XD, Sketch)
• Knowledge of front-end development skill sets and frameworks:HTML5, CSS3, (Bootstrap), JS, jQuery, JSON, XML and the knowledge of how it functions with back-end development.
• Skilled in intermediate to expert understanding of the entire design and development process: research, accessibility (ADA & WAI-ARIA), content strategy, SEO, information architecture, optimization, UX and how it affects UI design
• Mobile design, development knowledge for both iOS and Android devices
• Knowledge of Google Analytics,Site Catalyst or other web tracking and analytics tools
• Firm grasp of back-end web development with .NET (C#) content management systems and working knowledge of web services APIs is an advantage
• Skilled in Intermediate to Advanced proficiency in Microsoft Office Suite tools
• Knowledge of basic SQL (MySQL) is an advantage
• Ability to exercise excellent interpersonal and communication skills, with the ability to work with a diverse set of people from various disciplines and levels of management
• Ability to work as an independent contributor with minimal supervision and capable of self-direction, yet also capable of occasionally working with internal and external business teams or creative agencies
• Ability to problem solve and provide solution for small web services project
• Knowledge of AACU products, brand and vision is an advantage
• Ability to pass applicable American Airlines pre-hire compliance checks
• Must have acceptable credit history, which will be verified

What you'll get

Feel free to take advantage of all that American Airlines has to offer: 

• Travel Perks: Ready to explore the world? You, your family and your friends can reach 365 destinations on more than 6,800 daily flights across our global network.
• Health Benefits: On day one, you’ll have access to your health, dental, prescription and vision benefits to help you stay well. And that’s just the start, we also offer virtual doctor visits, flexible spending accounts and more. 
• Wellness Programs: We want you to be the best version of yourself – that’s why our wellness programs provide you with all the right tools, resources and support you need.
• 401(k) Program: Available upon hire and, depending on the workgroup, employer contributions to your 401(k) program are available after one year.
• Additional Benefits: Other great benefits include our Employee Assistance Program, pet insurance and discounts on hotels, cars, cruises and more

Feel Free to be yourself at American

From the team members we hire to the customers we serve, inclusion and diversity are the foundation of the dynamic workforce at American Airlines. Our 20+ Employee Business Resource Groups are focused on connecting our team members to our customers, suppliers, communities and shareholders, helping team members reach their full potential and creating an inclusive work environment to meet and exceed the needs of our diverse world.

Are you ready to feel a tremendous sense of pride and satisfaction as you do your part to keep the largest airline in the world running smoothly as we care for people on life’s journey? Feel free to be yourself at American.

Additional Locations: None
Requisition ID: 42236 

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