Director, Onboard Dining Catering Operations and Logistics (Ft Worth, TX, US)

Location: DFW Headquarters Building 8 (DFW-SV08) 
Additional Locations: None
Requisition ID: 42171 

Intro

Are you ready to explore a world of possibilities, both at work and during your time off? Join our American Airlines family, and you’ll travel the world, grow your expertise and become the best version of you. As you embark on a new journey, you’ll tackle challenges with flexibility and grace, learning new skills and advancing your career while having the time of your life. Feel free to enrich both your personal and work life and hop on board!

Why you'll love this job

• Create a world class Onboard Dining and Service organization that delivers an innovative industry leading product that meets or exceeds our customers' expectations and provides consistent and reliable service to our frontline team members. 
   

What you'll do

• Responsible for the overall strategic direction of Catering Operations and Logistics for American Airlines worldwide (both mainline and regional operations).  
• Lead twenty (20) member team with oversight of two primary areas, Catering Operations and Logistics:
  • Catering Operations – ensures the safe, timely, and accurate catering of American’s worldwide network of flights
  • Logistics - oversees inventory levels and distribution of all equipment, alcohol, and food items to catering locations worldwide
• Develop and execute long term strategic vision that identifies future cost saving and drives efficiencies within all catering and distribution contracts 
• Collaborate with key internal and external stakeholders to identify continuous improvement opportunities in which to meet departmental on time performance goals, customer satisfaction metrics, and annual cost savings targets 
• Monitor regulatory food safety requirements and compliance by American’s catering vendors and product manufacturers  

All you'll need for success

• Demonstrates the highest standards of personal ethics and integrity
• Bachelor’s degree in business administration, supply chain, engineering, or a related field, or equivalent business experience in airline catering; Advanced degree preferred 
• 7 years of experience in leadership roles
• 5 years of experience successfully implementing large-scale and complex projects
• High energy, results driven leader with the ability to balance multiple priorities simultaneously
• Ability to proactively identify solutions to complex issues, and influence appropriate decision makers
• Superior analytical and problem solving skills with a strong focus on attention to detail
• Advanced business understanding, particularly in business process reengineering and development of key performance indicators for inventory management functions
• Demonstrated success leading an organization responsible for catering strategy implementation
• Experience with airline catering, the food and beverage, and/or hospitality industry
• Demonstrated ability to manage large initiatives, including financial justifications and management, as well as execution of broad scale initiatives
• Demonstrated ability to strategize and negotiate with vendors and establish critical relationships
• Ability to attract, develop, and retain key talent
• Strong understanding of employee relations, including labor/management relations
• Experience with continuous improvement initiatives
• Ability to educate stakeholders on industry knowledge and trends impacting airline catering
• Ability to maintain strong working knowledge of World Food Safety guidelines
• Ability to retain impeccable ethics in the area of corporate governance, financial reporting, and team development
• Excellent verbal and written communication skills, with the ability to effectively interact with employees at all levels within the organization, as well as with external agencies and business partners
• Ability to travel extensively
• Proficient with Microsoft Office software
• Believes in and promotes the American Airlines five leadership attributes:
  • Caring – We care about all team members
  • Collaboration – We succeed as a team
  • Development – We build future leaders
  • Results – We drive to be the best
  • Future – We continually challenge the status quo

What you'll get

Feel free to take advantage of all that American Airlines has to offer: 

• Travel Perks: Ready to explore the world? You, your family and your friends can reach 365 destinations on more than 6,800 daily flights across our global network.
• Health Benefits: On day one, you’ll have access to your health, dental, prescription and vision benefits to help you stay well. And that’s just the start, we also offer virtual doctor visits, flexible spending accounts and more. 
• Wellness Programs: We want you to be the best version of yourself – that’s why our wellness programs provide you with all the right tools, resources and support you need.
• 401(k) Program: Available upon hire and, depending on the workgroup, employer contributions to your 401(k) program are available after one year.
• Additional Benefits: Other great benefits include our Employee Assistance Program, pet insurance and discounts on hotels, cars, cruises and more

Feel Free to be yourself at American

From the team members we hire to the customers we serve, inclusion and diversity are the foundation of the dynamic workforce at American Airlines. Our 20+ Employee Business Resource Groups are focused on connecting our team members to our customers, suppliers, communities and shareholders, helping team members reach their full potential and creating an inclusive work environment to meet and exceed the needs of our diverse world.

Are you ready to feel a tremendous sense of pride and satisfaction as you do your part to keep the largest airline in the world running smoothly as we care for people on life’s journey? Feel free to be yourself at American.

Additional Locations: None
Requisition ID: 42171 

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