Specialist, Customer Engagement (Ft Worth, TX, US)

Location: DFW Headquarters Building 8 (DFW-SV08) 
Additional Locations: None
Requisition ID: 42310 

Intro

Are you ready to explore a world of possibilities, both at work and during your time off? Join our American Airlines family, and you’ll travel the world, grow your expertise and become the best version of you.As you embark on a new journey, you’ll tackle challenges with flexibility and grace, learning new skills and advancing your career while having the time of your life.Feel free to enrich both your personal and work life and hop on board!

Why you'll love this job

• This job is part of the Sales Customer Engagement and Communication Team within the Customer Division.
• Responsible for assisting with customer and team member engagement for Global Sales.
   

What you'll do

• Manages the coordination and Strategy of the Executive Sponsor Program
• Liaises with executives at American Airlines who are paired with executives at our key corporate accounts and reports on progress
• Assists with projects that focus on customer and team member engagement and communications, such as; Global Sales Employee Reward & Recognition programs, Global Sales Jetnet site, Internal Customer Organization Newsletter, Bi-weekly Global Sales Internal Talking Points document, and additional ad hoc projects
• Assists with the execution of Global Sales customer and team member meetings, which includes customer invitation list management and air travel and hotel arrangements

All you'll need for success

Minimum Qualifications- Education & Prior Job Experience

• Bachelor's degree or equivalent experience/training
• 2 years relevant work experience in departments, such as Global Sales

Preferred Qualifications- Education & Prior Job Experience

• Experience interacting with high-level customers and internal executives

Skills, Licenses & Certifications

• Strong business acumen
• Problem solving skills and presentation skills 
• Ability to communicate complex topics in a simple way
• Ability to be a strategic thinker
• Ability to create structure and drive progress in an ambiguous environment
• Skills in Microsoft Office

What you'll get

Feel free to take advantage of all that American Airlines has to offer: 

• Travel Perks: Ready to explore the world? You, your family and your friends can reach 365 destinations on more than 6,800 daily flights across our global network.
• Health Benefits: On day one, you’ll have access to your health, dental, prescription and vision benefits to help you stay well. And that’s just the start, we also offer virtual doctor visits, flexible spending accounts and more. 
• Wellness Programs: We want you to be the best version of yourself – that’s why our wellness programs provide you with all the right tools, resources and support you need.
• 401(k) Program: Available upon hire and, depending on the workgroup, employer contributions to your 401(k) program are available after one year.
• Additional Benefits: Other great benefits include our Employee Assistance Program, pet insurance and discounts on hotels, cars, cruises and more

Feel Free to be yourself at American

From the team members we hire to the customers we serve, inclusion and diversity are the foundation of the dynamic workforce at American Airlines. Our 20+ Employee Business Resource Groups are focused on connecting our team members to our customers, suppliers, communities and shareholders, helping team members reach their full potential and creating an inclusive work environment to meet and exceed the needs of our diverse world.

 

Are you ready to feel a tremendous sense of pride and satisfaction as you do your part to keep the largest airline in the world running smoothly as we care for people on life’s journey? Feel free to be yourself at American.

Additional Locations: None
Requisition ID: 42310 

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