Systems Analyst, Business Technology (Ft Worth, TX, US)

Location: Integrated Operations Ctr (DFW-SV02) 
Additional Locations: None
Requisition ID: 42082 

Intro

Are you ready to explore a world of possibilities, both at work and during your time off? Join our American Airlines family, and you’ll travel the world, grow your expertise and become the best version of you. As you embark on a new journey, you’ll tackle challenges with flexibility and grace, learning new skills and advancing your career while having the time of your life. Feel free to enrich both your personal and work life and hop on board!

Why you'll love this job

• ​This job is a member of the Business Technology Team within the Integrated Operations Division.
• Responsible for serving as a liaison between Business Technology and TEQ.  The Systems Analyst will play an instrumental role in supporting the applications rolled out by the Business Technology Team.
   

What you'll do

• Streamlines customer support requests for SharePoint, K2 and Lotus Notes
• Tracks and managess analytics for the "Business Technology Work Request" system
• Develops and maintains strong business relationships with our TEQ customers
• Assists as needed with documentation of workflow projects across TEQ
• Supports users of SharePoint, K2 and Lotus Notes related to system access and permissions
• Creates and delivers Training for TEQ employees in the areas of SharePoint and K2
• Assists with the development of test scripts for system testing
• Completes other assignments and projects as directed by Manager
• Administers Business Technology's SharePoint site
• Travel required

All you'll need for success

Minimum Qualifications- Education & Prior Job Experience

• ​Bachelor's degree in related field or equivalent experience/training
• 2 years job related experience

 

Preferred Qualifications- Education & Prior Job Experience

• ​Sharepoint Eexperience
• Experience in conflict resolution and negotiation
• Aviation maintenance experience/knowledge

 

Skills, Licenses & Certifications

​

• Excellent organization skills with the ability to multi task
• Strong aptitude for problem solving
• Demonstrated ability to analyze business needs
• Proficient with Microsoft Office products such as Word, Excel, Access and Outlook
• Must possess the ability to properly prioritize workload, delegate tasks, and work in a stressful environment
• Good understanding of Tech Pubs systems, Maintenance operation and Engineering business

What you'll get

Feel free to take advantage of all that American Airlines has to offer: 

• Travel Perks: Ready to explore the world? You, your family and your friends can reach 365 destinations on more than 6,800 daily flights across our global network.
• Health Benefits: On day one, you’ll have access to your health, dental, prescription and vision benefits to help you stay well. And that’s just the start, we also offer virtual doctor visits, flexible spending accounts and more. 
• Wellness Programs: We want you to be the best version of yourself – that’s why our wellness programs provide you with all the right tools, resources and support you need.
• 401(k) Program: Available upon hire and, depending on the workgroup, employer contributions to your 401(k) program are available after one year.
• Additional Benefits: Other great benefits include our Employee Assistance Program, pet insurance and discounts on hotels, cars, cruises and more

Feel Free to be yourself at American

From the team members we hire to the customers we serve, inclusion and diversity are the foundation of the dynamic workforce at American Airlines. Our 20+ Employee Business Resource Groups are focused on connecting our team members to our customers, suppliers, communities and shareholders, helping team members reach their full potential and creating an inclusive work environment to meet and exceed the needs of our diverse world.

Are you ready to feel a tremendous sense of pride and satisfaction as you do your part to keep the largest airline in the world running smoothly as we care for people on life’s journey? Feel free to be yourself at American.

Additional Locations: None
Requisition ID: 42082 

Apply Now