Al Futtaim Jobs - Drop Ship Specialist | ACE | Band D| Dubai,UAE (Dubai, AE)

Job Requisition ID: 96383 

No two days are the same at Al-Futtaim, no matter what role you have. Our work is driven by the desire to make a difference and to have a meaningful impact with the goal of enriching everyday lives. Take our engaging and supportive work environment and couple it with a company culture that recognises and rewards quality performance, and what do you get? The chance to push the limits every single day.

 

As a humble family business that started on the banks of the Dubai Creek in the 1930s, Al-Futtaim has expanded to a presence in 31 countries, a portfolio of over 200 companies, and 42,000 employees. You’ll find us in industries ranging from automotive and retail, to finance and real estate, and connecting people with international names like Lexus, Ikea, and Adidas. Our team is proudly multicultural and multinational because that kind of diverse representation gives us the global mindset to grow and impact the people, markets, and trends around us.

 

Come join us to live well, work better, and be the best.

ROLE PURPOSE:
Solely responsible for supporting Category Teams & 100% focus on customers. The JH’s main responsibilities include maintaining positive vendor relations & securing the best Service Level Agreement for Drop Ship Vendors (DSV). Aware of product pricing, market trends, tracking purchase orders and managing inventory.

 

KEY ROLE SPECIFIC ACCOUNTABILITIES: 
Monitoring

• Ensure that customer orders are received, processed and delivered to customers by vendors on time with the right product, service/installation
• Ensure that product is available before customer makes a purchase online. 
• Handle customer complaints in a smart manner to decrease detractors.
• Understanding of the merchandising process, product lifecycle and being able to come up with relevant proposals and recommendations for action.

Vendor & PO Management

• Coordinate with vendors/suppliers when orders are made in website and stores.
• Ensure that vendors are following the contract agreement and penalize those that do not abide.
• Instil regulations with vendors and suppliers.
• PO, schedule & delivery confirmation, after sales coordination
• Ensuring products are purchased at the right time and specification.
• Following up on orders placed and working close with vendors & the logistics team to resolve shipping/delivery issues and assure the target stock levels are met.
• Coordinating, monitoring and maintaining suitable inventory levels

Ad Hoc & Reporting

• Proactively support commercial, e-commerce team, category development team, fulfilment and store team on their requirements
• Prepare purchase orders and stocks status report
• Establish good relationships with customers and vendors

 

PERSON SPECIFIC:

Minimum Experience and Knowledge:  

• Vendor Management experience
• SAP knowledge is a plus
• Experience in admin & PO management 
• Highly organized and an excellent communicator

Job-Specific/Technical Skills required to complete the tasks: 

• Sound knowledge of MS office.
• An analytical mind and excellent negotiator
• Good customer service skills
   

We’re here to provide excellent service but a little help from you can ensure a five-star candidate experience from start to finish.

 

Before you click “apply”: Please read the job description carefully to ensure you can confidently demonstrate why this opportunity is right for you and take the time to put together a well-crafted and personalised CV to further boost your visibility. Our global Talent Acquisition team members are all assigned to specific businesses to ensure that we make the best matches between talent and opportunities. We not only consider the requisite compatibility of skills and behaviours, but also how candidates align with our Values of Respect, Integrity, Collaboration, and Excellence.

 

As part of our candidate experience promise, we also want to make ourselves available to you throughout the application process. We make every effort to review and respond to every application.

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