Analyst/Senior Analyst, Customer Enablement (Ft Worth, TX, US)

Location: DFW Headquarters Building 8 (DFW-SV08) 
Additional Locations: None
Requisition ID: 43967 

Intro

Are you ready to explore a world of possibilities, both at work and during your time off? Join our American Airlines family, and you’ll travel the world, grow your expertise and become the best version of you. As you embark on a new journey, you’ll tackle challenges with flexibility and grace, learning new skills and advancing your career while having the time of your life. Feel free to enrich both your personal and work life and hop on board!

Why you'll love this job

• Complements Front Line Sellers by providing expertise in performance reporting and analytics to strengthen our relationships with our most valued Corporate and Channel customers and achieve share and quality of revenue increases
• This job is a part of the Customer Enablement Team within the Strategic Accounts Customer Division

What you'll do

• Analyze trends and create ad-hoc analysis to support Account Managers and Front Line Managers across Sales
• Find business opportunities through thorough data analysis from different sources (Sales, Revenue Management, Network Planning, CL&I)
• Support cross-functional working groups to incorporate Sales insights into the broader company strategy
• Prepare presentations for leadership and customers to showcase AA performance and trends
• Build and maintain strong relationship with Service Managers to support them as needed through project management
• Drive synergies across divisions to consolidate workload and create efficiencies
   

All you'll need for success

Minimum Qualifications- Education & Prior Job Experience

• Bachelor’s degree or equivalent experience/training
• 3 years related experience

Preferred Qualifications- Education & Prior Job Experience

• Proficiency in Sabre and Tableau/Power BI

Skills, Licenses & Certifications

• Must be a highly organized self-starter with the ability to prioritize and perform within a deadline structured environment, handling multiple tasks simultaneously
• Strong attention to detail is essential
• Working knowledge of SQL and/or SAS
• Proficiency with Microsoft Office software (e.g. Excel, Word, Outlook, PowerPoint, etc.)
• Must be enthusiastic and able to interact in a professional manner with all departments within the airline, divisional leadership and with external partners, customers and vendors
   

What you'll get

Feel free to take advantage of all that American Airlines has to offer: 

• Travel Perks: Ready to explore the world? You, your family and your friends can reach 365 destinations on more than 6,800 daily flights across our global network.
• Health Benefits: On day one, you’ll have access to your health, dental, prescription and vision benefits to help you stay well. And that’s just the start, we also offer virtual doctor visits, flexible spending accounts and more. 
• Wellness Programs: We want you to be the best version of yourself – that’s why our wellness programs provide you with all the right tools, resources and support you need.
• 401(k) Program: Available upon hire and, depending on the workgroup, employer contributions to your 401(k) program are available after one year.
• Additional Benefits: Other great benefits include our Employee Assistance Program, pet insurance and discounts on hotels, cars, cruises and more

Feel Free to be yourself at American

From the team members we hire to the customers we serve, inclusion and diversity are the foundation of the dynamic workforce at American Airlines. Our 20+ Employee Business Resource Groups are focused on connecting our team members to our customers, suppliers, communities and shareholders, helping team members reach their full potential and creating an inclusive work environment to meet and exceed the needs of our diverse world.

Are you ready to feel a tremendous sense of pride and satisfaction as you do your part to keep the largest airline in the world running smoothly as we care for people on life’s journey? Feel free to be yourself at American.

Additional Locations: None
Requisition ID: 43967 

Apply Now