Al Futtaim Jobs - Contract Supervisor | Hertz | Abu Dhabi (Abu Dhabi, AE)

Job Requisition ID: 95032 

No two days are the same at Al-Futtaim, no matter what role you have. Our work is driven by the desire to make a difference and to have a meaningful impact with the goal of enriching everyday lives. Take our engaging and supportive work environment and couple it with a company culture that recognises and rewards quality performance, and what do you get? The chance to push the limits every single day.

 

As a humble family business that started on the banks of the Dubai Creek in the 1930s, Al-Futtaim has expanded to a presence in 31 countries, a portfolio of over 200 companies, and 42,000 employees. You’ll find us in industries ranging from automotive and retail, to finance and real estate, and connecting people with international names like Lexus, Ikea, and Adidas. Our team is proudly multicultural and multinational because that kind of diverse representation gives us the global mindset to grow and impact the people, markets, and trends around us.

 

Come join us to live well, work better, and be the best.

Contract Supervisor | Hertz | Abu Dhabi

 

Job Purpose:

To ensure that the operations part of the contract in Abu Dhabi, is running accordingly to set schedules, Annual Leave, fuel expenses. This must be achieved in the most cost effective and efficient way as continuous improvement is the paramount in achieving the financial and operational targets.

 

Key Responsibilities:

 

Operations:

• To be the first escalation point when records are required.
• Ensure that the replacement vehicles are delivered to the customer in case of breakdown.
• Ensure the Leasing Supervisor is aware of any challenges with traffic fines collection.
• Coordinate with Hertz PRO team for any legal requirements that enable day to day operations of the department.

 

Reporting:

• Monthly Fleet Reports and other operations reports.
• Contract performance reports.
• Maintain the performance of the contract coordinators.
• Registration Renewal, ADNOC washing cards Application status – Documented Communication with Hertz Support Services.
• Document Traffic Fines violations.
• Training, Coaching & Disciplinary reports.
• Periodic meeting with EDA to ensure smooth workflow and customer satisfaction

 

 

Cost Effectiveness and Efficiency:

• Run unknown damage reports along with Hertz Maintenance team and reduce the amount of money lost due to unknown damages.
• Provide regular updates to Operations Manager and Senior Management Team, regarding potential cost saving or efficiency
• improvements

 

Customer Complaint & Resolution:

• Record all Customer Complaints and document corrective action
• Ensure all policies and procedures are strictly adhered to ensure Customer satisfaction.
• Deal with all escalated customer complaints as per the agreed process.

 

Management:

• Carry out bi-monthly update sessions with Leasing Supervisor and Manager.
• Attend and minute regular operational and team meetings.
• Maintain and develop relationship between the customer and its piers within the business.
• Contract Supervisor will also be responsible Maintaining the performance of the contract coordinators to ensure same procedures and process is followed and all Client requirements executed as per contract.

 

Qualifications, Experience & Skills:

Minimum Qualifications and Knowledge:

• Bachelor’s degree or equivalent.
• Professional communication and presentational (written and verbal) skills.
• Fluent in French, English, and Arabic.
• Excellent interpersonal skills and high level of emotional intelligence

 

 

Minimum Experience: At least 2 years’ experience in Administration rule in a French speaking capacity

 

Job-Specific Skills:

• Excellent team building skills
• Demonstration of leadership qualities
• Excellent problem solving and analytical skills
• Ability to plan and organize effectively

 

KGM

 

 

 

 

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Before you click “apply”: Please read the job description carefully to ensure you can confidently demonstrate why this opportunity is right for you and take the time to put together a well-crafted and personalised CV to further boost your visibility. Our global Talent Acquisition team members are all assigned to specific businesses to ensure that we make the best matches between talent and opportunities. We not only consider the requisite compatibility of skills and behaviours, but also how candidates align with our Values of Respect, Integrity, Collaboration, and Excellence.

 

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