Al Futtaim Jobs - Manager - Group HR Information System | Group HR | Dubai (Dubai, AE)

Job Requisition ID: 87942 

No two days are the same at Al-Futtaim, no matter what role you have. Our work is driven by the desire to make a difference and to have a meaningful impact with the goal of enriching everyday lives. Take our engaging and supportive work environment and couple it with a company culture that recognises and rewards quality performance, and what do you get? The chance to push the limits every single day.

 

As a humble family business that started on the banks of the Dubai Creek in the 1930s, Al-Futtaim has expanded to a presence in 31 countries, a portfolio of over 200 companies, and 42,000 employees. You’ll find us in industries ranging from automotive and retail, to finance and real estate, and connecting people with international names like Lexus, Ikea, and Adidas. Our team is proudly multicultural and multinational because that kind of diverse representation gives us the global mindset to grow and impact the people, markets, and trends around us.

 

Come join us to live well, work better, and be the best.

 

 

About the Role

We are seeking a highly capable and motivated Group HRIS Manager to enhance the performance of our Digital HR ecosystem and service delivery for end users. We are looking for a team manager that can balance technical HR Technology interest with strong functional experience, communication, and collaboration. The person will be responsible for service delivery and lead a team of HR Technology specialists that provide support for the full group.

 

Job Summary

The HRIS Manager is responsible to execute the full range of Human Resource System functions, including business process configuration, release management and road maps, management of process improvements and system enhancements. We are seeking an individual who can improve the performance of our service delivery using best practice standards such as ITIL and evolve our digital landscape globally.

 

The HRIS Manager will be a single point of contact from a service delivery standpoint, building partnerships and collaborating with functional leads in HR and key business partners. Close engagement with our Enterprise IT team will be key to delivering improvements, support and insights in the HR Technology domain.

Job Duties

• Oversee the GHRIS product owners with day to day systems support and support leadership with the development of our HR Technology Roadmap
• Accountable for reviewing and optimizing the HRIS service delivery model to ensure our customer base receives adequate support
• Owner of all Service Mgmt. Processes (Incident, Problem, change etc.), amend and create new processes and policies where required, enabled by effective tooling
• Responsible for service delivery to our customer(s) in accordance with pre-agreed KPI’s measured through dashboards and metrics   
• Responsible for Customer Satisfaction (CSAT) survey; and mitigating action plans, acting on customer feedback
• Present monthly service reviews to HRIS and key stakeholders
• Delivering our service lines with effective budget mgmt. and periodic reviews with EIT
• Responsibility for the testing, reporting, and monitoring of all disaster recovery and business continuity procedures pertaining to HR applications
• Lead major incident reporting and downtime as required across the HR applications portfolio in partnership with EIT
• Lead the HRIS Solution Design Authority in partnership with EIT, ensuring we maximize business value from solution designs
• Oversee the bi-annual release cycles from SAP SuccessFactors ensuring effective adoption of options and universal changes
• Drive and ensure data quality and integrity by performing regular system audits, working closely with Data Owners across HR as well as IT and Finance as appropriate
• Be a key interface for SAP & SuccessFactors related questions and requests from HR Partners and employees
• Ensure that reports, system processes and documentation are updated and maintained
• Oversee the development and execution of Change Management activities such as user procedures, guidelines, documentation and delivery of training from our product owner community
• Knowledge of HR Data and Analytics with hands on experience. Knowledge of automation tools such as Automation Anywhere, Alteryx and visualization tools like Power BI and Tableau is highly advantageous

 

About the Requirements

• 5 years ITIL or equivalent experiences in service mgmt. and delivery
• 10-12 years in the HR Technology
• 3-5 years’ experience in leading HR technology teams
• Very strong hands-on SAP and SuccessFactors experience and functional knowledge and understanding of HR processes
• Experience in leading HR technology projects using different methodologies such as waterfall and agile
• A team player who can work in a fast-paced environment with technical and non-technical teams to translate needs into solutions. Able to manage ambiguity and multiple priorities
• Ability to complete tasks efficiently, accurately and in a timely manner
• Excellent verbal and written communication skills. Fluent English, Arabic is a plus
• Experience in working in international and complex organizations
• Excellent attention to detail, quality and meeting deadlines are your trademark
• A consulting background will be considered as an advantage for the role
• Highly proficient and knowledgeable in MS Office applications; Excel, Word, PowerPoint 

 

Preferred qualifications

• Master's degree in Human resource, Information Technology or related field.
• SAP SuccessFactors/SAP certification in one or several modules is a requirement
• ITIL 4 Foundation certification or equivalent

 

 

 

 

We’re here to provide excellent service but a little help from you can ensure a five-star candidate experience from start to finish.

 

Before you click “apply”: Please read the job description carefully to ensure you can confidently demonstrate why this opportunity is right for you and take the time to put together a well-crafted and personalised CV to further boost your visibility. Our global Talent Acquisition team members are all assigned to specific businesses to ensure that we make the best matches between talent and opportunities. We not only consider the requisite compatibility of skills and behaviours, but also how candidates align with our Values of Respect, Integrity, Collaboration, and Excellence.

 

As part of our candidate experience promise, we also want to make ourselves available to you throughout the application process. We make every effort to review and respond to every application.

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