Al Futtaim Jobs - Team Leader-Lease Logistics | Al Futtaim Hertz | Dubai, UAE (Dubai, AE)

 

Job Requisition ID: 102927 

 

No two days are the same at Al-Futtaim, no matter what role you have. Our work is driven by the desire to make a difference and to have a meaningful impact with the goal of enriching everyday lives. Take our engaging and supportive work environment and couple it with a company culture that recognises and rewards quality performance, and what do you get? The chance to push the limits every single day.

 

As a humble family business that started on the banks of the Dubai Creek in the 1930s, Al-Futtaim has expanded to a presence in 31 countries, a portfolio of over 200 companies, and 42,000 employees. You’ll find us in industries ranging from automotive and retail, to finance and real estate, and connecting people with international names like Lexus, Ikea, and Adidas. Our team is proudly multicultural and multinational because that kind of diverse representation gives us the global mindset to grow and impact the people, markets, and trends around us.

 

Come join us to live well, work better, and be the best.

 

 

About The Role:

To manage and monitor the Logistical operations for the Lease Department in Dubai through implementation of set business practices along with continuous innovative solutions to ensure efficient utilisation of rental fleet and management of human resources, focusing on exceeding customer satisfaction, growth and profitability with overall objective to exemplify the Hertz vision and brand image.

 

Key Accountabilities:

 

Operations Supervision

• Ensure the KPIs set for the department are understood by all associates.
• Work with the team to achieve set KPIs with the time frame provided.
• Ensure action plans are put in place to resolve any short fall between set KPIs and those achieved

 

Mentoring and Coaching

• Acting as a mentor to the CSRs and Coordinators to help them understand the importance of delivering a great customer service experience.
• Ensure they understand what is expected from them at work to meet the overall department targets.
• Work with the team to empower them to come up with innovative solutions to existing business challenges.

 

Customer complaints and resolution

• Ensure all policies and procedures relating to Customer Query Handling, Complaints resolution are strictly adhered to, to ensure Customer Satisfaction.
• Where required Customer challenges are  escalated to the manager as per process agreed.
• Corrective actions to be taken to avoid similar complaints /feedbacks either by associate feedback or change of procedure
• Ensuring that complaints/queries from Direct Reports are dealt in line with HR policies, and situations requiring HRBP intervention are highlighted and followed up in a timely manner.

 

Collaboration

• Collaborate with the Maintenance team to reduce the overall downtime of vehicles going through the maintenance cycle and there by ensure the overall Fleet Utilization Target set for the team are met.

 

Reporting

• Replacement Ageing Report (daily)
• Lease Replacement Report (daily)
• Driver’s Productivity report (daily)
• Lease Operation Report (daily)
• Overtime report (monthly)
• Traffic fine report (monthly)

 

About You:

 

Education:

Bachelor’s degree or equivalent

Professional communication and presentational (written and verbal) skills

Excellent interpersonal skills and high level of emotional intelligence

Excellent customer interaction skills

 

Minimum Experience and Knowledge: 

Over 2 years’ experience in managing people in a logistical role

Over 5 years’ experience working in the automotive industry

 

Job-Specific/Technical Skills

•            Excellent team building skills

•            Demonstration of leadership qualities

•            Excellent problem solving and analytical skills

•            Ability to plan and organize effectively

 

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We’re here to provide excellent service but a little help from you can ensure a five-star candidate experience from start to finish.

 

Before you click “apply”: Please read the job description carefully to ensure you can confidently demonstrate why this opportunity is right for you and take the time to put together a well-crafted and personalised CV to further boost your visibility. Our global Talent Acquisition team members are all assigned to specific businesses to ensure that we make the best matches between talent and opportunities. We not only consider the requisite compatibility of skills and behaviours, but also how candidates align with our Values of Respect, Integrity, Collaboration, and Excellence.

 

As part of our candidate experience promise, we also want to make ourselves available to you throughout the application process. We make every effort to review and respond to every application.

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