Supervisor, AA Credit Union Payment Collection and Recovery (Ft Worth, TX, US)

Location: AAFCU Headquarters (DFW-AACU) 
Additional Locations: None
Requisition ID: 43122 

Intro

Are you ready to explore a world of possibilities, both at work and during your time off? Join our American Airlines family, and you’ll travel the world, grow your expertise and become the best version of you. As you embark on a new journey, you’ll tackle challenges with flexibility and grace, learning new skills and advancing your career while having the time of your life. Feel free to enrich both your personal and work life and hop on board!

Why you'll love this job

• This job is a member of the Credit Union Team within the American Airlines Credit Union.
• Responsible for securing payment on delinquent mortgage and consumer loans while minimizing losses to American Airlines Credit Union.

What you'll do

• Ensures efficient collection activity is performed on consumer loans, credit cards, negative shares, including delinquent loans in Puerto Rico and international accounts
• Performs collection queue audits to ensure that:
  • Analysts work account queues effectively
  • Collection notes are properly entered into collection software system
  • Follow-up frequency is effectively maintained on delinquent loans
  • All collection laws and departmental policies and procedures are followed
  • Member advocacy is followed
• Answers escalated supervisor calls
• Follows-up on calls regarding repossession requests
• Performs the Quality Control (Q/C) process including collection call monitoring
• Conducts one-on-one counseling with collectors
• Conducts Collector training for new hires
• Increases recoveries of charged-off loans
• Develops statistics and reports as requested by management
• Conducts performance reviews and counseling of assigned collection staff
• Ability to travel as needed

All you'll need for success

Minimum Qualifications- Education & Prior Job Experience

• High school diploma or GED
• 2 years’ experience in the credit union industry
• Previous collection experience

Preferred Qualifications- Education & Prior Job Experience

• ​Knowledge of FDCPA, CFPB and Federal Bankruptcy Laws

Skills, Licenses & Certifications

• Skilled in Microsoft Office software (e.g., Word, Excel, Access, PowerPoint) gained through either work experience with the software or education and hands-on use of the software
• Knowledge of NCUA regulations
• Ability to communicate directly with credit union members and utilize collection and negotiation techniques
• Ability to demonstrate superior people management and employee engagement skills, to include directing, coaching, counseling and motivating staff
• Ability to supervise multiple staff personnel
• Ability to demonstrate excellent oral and written communication skills & exercise effective interpersonal skills
• Ability to interact professionally with all organizational levels
• Bilingual in Spanish is a plus
• Ability to maintain satisfactory performance and attendance
• Must pass applicable American Airlines pre-hire compliance checks
• Must have an acceptable credit history, which will be verified
• Responsible for ensuring the security and confidentiality of all account and related information which is part of their work and for ensuring that his/her work is in compliance with all applicable laws and regulations including, but not limited to, the Bank Secrecy Act

What you'll get

Feel free to take advantage of all that American Airlines has to offer: 

• Travel Perks: Ready to explore the world? You, your family and your friends can reach 365 destinations on more than 6,800 daily flights across our global network.
• Health Benefits: On day one, you’ll have access to your health, dental, prescription and vision benefits to help you stay well. And that’s just the start, we also offer virtual doctor visits, flexible spending accounts and more. 
• Wellness Programs: We want you to be the best version of yourself – that’s why our wellness programs provide you with all the right tools, resources and support you need.
• 401(k) Program: Available upon hire and, depending on the workgroup, employer contributions to your 401(k) program are available after one year.
• Additional Benefits: Other great benefits include our Employee Assistance Program, pet insurance and discounts on hotels, cars, cruises and more

Feel Free to be yourself at American

From the team members we hire to the customers we serve, inclusion and diversity are the foundation of the dynamic workforce at American Airlines. Our 20+ Employee Business Resource Groups are focused on connecting our team members to our customers, suppliers, communities and shareholders, helping team members reach their full potential and creating an inclusive work environment to meet and exceed the needs of our diverse world.

Are you ready to feel a tremendous sense of pride and satisfaction as you do your part to keep the largest airline in the world running smoothly as we care for people on life’s journey? Feel free to be yourself at American.

Additional Locations: None
Requisition ID: 43122 

Apply Now