Al Futtaim Jobs - Fleet Administrator-Leasing | Hertz | Dubai (Dubai, AE)

 

Job Requisition ID: 105186 

 

No two days are the same at Al-Futtaim, no matter what role you have. Our work is driven by the desire to make a difference and to have a meaningful impact with the goal of enriching everyday lives. Take our engaging and supportive work environment and couple it with a company culture that recognises and rewards quality performance, and what do you get? The chance to push the limits every single day.

 

As a humble family business that started on the banks of the Dubai Creek in the 1930s, Al-Futtaim has expanded to a presence in 31 countries, a portfolio of over 200 companies, and 42,000 employees. You’ll find us in industries ranging from automotive and retail, to finance and real estate, and connecting people with international names like Lexus, Ikea, and Adidas. Our team is proudly multicultural and multinational because that kind of diverse representation gives us the global mindset to grow and impact the people, markets, and trends around us.

 

Come join us to live well, work better, and be the best.

 

Fleet Administrator-Leasing

 

About The Role

 

To improve overall customer satisfaction by ensuring that the customer is dealt with in a pleasant

and professional manner by adhering to agreed Hertz standards concerning Vehicle delivery and collection, service and maintenance, end of contracts, exchanges and transfers.

 

Key Accountabilities

• Acting as a mentor to the drivers to help them understand the importance of delivering a great customer service experience.
• Ensure they understand what is expected from them at work to meet the overall department targets.
• Take on ownership of additional reporting such as Service Booking Report & Comments on Replacement Vehicles,
• Pre Lease & New Lease Report, Delivery of Ready Lease Vehicles.
• Attend to customer queries concerning service and maintenance, technical and accident repairs.
• Book the vehicle for its periodic service and maintenance based on its current mileage.
• Ensure KPIs for key accounts reference service and maintenance is met and exceeded at all times.
• Ensure all policies and procedures relating to Customer Query Handling, Complaints resolution are strictly adhered to, to ensure customer satisfaction.
• Where required customer challenges are escalated to the Supervisor/Manager as per process agreed
• Ensure all Transactions/exchanges are update online within the agreed SLA.
• Ensure all completed documents are scanned and filed as per agreed policies and procedures.

 

About You: 

 

Minimum Qualifications and Knowledge:

 

High school with valid UAE Driving License

 

Job-Specific Skills:

Good Oral and Written English Communication, Good knowledge of MS-Office suite of packages

 

Behavioral Competencies:

Teamwork, Continuous Improvement, Personal Leadership, Individual Accountability and Customer Focus

 

SS

 

We’re here to provide excellent service but a little help from you can ensure a five-star candidate experience from start to finish.

 

Before you click “apply”: Please read the job description carefully to ensure you can confidently demonstrate why this opportunity is right for you and take the time to put together a well-crafted and personalised CV to further boost your visibility. Our global Talent Acquisition team members are all assigned to specific businesses to ensure that we make the best matches between talent and opportunities. We not only consider the requisite compatibility of skills and behaviours, but also how candidates align with our Values of Respect, Integrity, Collaboration, and Excellence.

 

As part of our candidate experience promise, we also want to make ourselves available to you throughout the application process. We make every effort to review and respond to every application.

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