Al Futtaim Jobs - Aftersales Program Manager | Al Futtaim Automotive | Dubai (Dubai, AE)

Job Requisition ID: 106922 

No two days are the same at Al-Futtaim, no matter what role you have. Our work is driven by the desire to make a difference and to have a meaningful impact with the goal of enriching everyday lives. Take our engaging and supportive work environment and couple it with a company culture that recognises and rewards quality performance, and what do you get? The chance to push the limits every single day.

 

As a humble family business that started on the banks of the Dubai Creek in the 1930s, Al-Futtaim has expanded to a presence in 31 countries, a portfolio of over 200 companies, and 42,000 employees. You’ll find us in industries ranging from automotive and retail, to finance and real estate, and connecting people with international names like Lexus, Ikea, and Adidas. Our team is proudly multicultural and multinational because that kind of diverse representation gives us the global mindset to grow and impact the people, markets, and trends around us.

 

Come join us to live well, work better, and be the best.

About the Role:

 

Job role is to manage Automotive Aftersales Program / Project with respective Work Streams in the UAE and International. The Aftersales Program manager will be responsible to maintain a weekly activity tracker to reflect status, next action plan and escalation requirement. The role will have responsibility to manage the SOP governance and performance management through direct reports. Candidate should have ability to manage multiple stakeholders to ensure completion of activities on time and should visualize the performance reports clearly to steer the decision-making process. 

The role will be based at the Aftersales Centre of Excellence division (ASU) in the Al-Futtaim Automotive. The division is responsible to support and manage the aftersales business across all brands in the UAE and International.

 

Some Key Responsibilities.
•    Develop Project Plan with respective Project teams incorporating scope, Milestones, Stakeholders, Financials and Task & risk register. Each project stream will have work stream lead as key point of contact for the PM.

•    Provide Project management coaching and support to Project team members to ensure all projects documented in standard format.

•    Prepare weekly and monthly management reports which reflects – overall summary of all projects, activities completed last week, activities planned for next week, milestones status, financials and escalation topics.

•    Monthly MD report of all implemented projects.
-    Track financial status (budget vs. actual).
-    Operational status
-    Highlight deviation & future recommendations

•    Project Lead Role – Take lead role to implement the project (if applicable).

•    SOP data governance for the Aftersales process – customer facing and internal. (This responsibility to manage through direct report).

•    Performance management through dispersion management tools.

About You:

•    Qualification
Minimum Experience:  Minimum of 5 to 7 years in Operation or Project Management. (Preferably in Automotive).
PMP certification would be added advantage

•    Job-Specific Skills:  
o    Strong working knowledge of MS Office, VISIO.
o    Ability to Lead project
o    Ability to Manage big teams (People Management)
o    Ability to Manage Stakeholders
o    Ability to Transfer knowledge
o    Ability to think ‘Out of Box’
o    Ability to handle Crisis.
o    Ability to train and coach, build relationships and utilize skills appropriately 
o    Ability to maintain fair, consistent set of standards 
o    Ability adjust priorities and structure time wisely in a fast paced environment 
o    Ability to handle the pressure.

•    Behavioural Competencies:  
o    Excellent written and verbal communication skills
o    Time bound commitment.
o    Kaizen cultured
o    Customer focused
o    Team work
o    Analytical
o    System and process oriented

 

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Before you click “apply”: Please read the job description carefully to ensure you can confidently demonstrate why this opportunity is right for you and take the time to put together a well-crafted and personalised CV to further boost your visibility. Our global Talent Acquisition team members are all assigned to specific businesses to ensure that we make the best matches between talent and opportunities. We not only consider the requisite compatibility of skills and behaviours, but also how candidates align with our Values of Respect, Integrity, Collaboration, and Excellence.

 

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