Al Futtaim Jobs - Parts Sales Representative - Counter Sales | FAMCO, Al Futtaim| Dubai (Dubai, AE)

Job Requisition ID: 110057 

No two days are the same at Al-Futtaim, no matter what role you have. Our work is driven by the desire to make a difference and to have a meaningful impact with the goal of enriching everyday lives. Take our engaging and supportive work environment and couple it with a company culture that recognises and rewards quality performance, and what do you get? The chance to push the limits every single day.

 

As a humble family business that started on the banks of the Dubai Creek in the 1930s, Al-Futtaim has expanded to a presence in 31 countries, a portfolio of over 200 companies, and 42,000 employees. You’ll find us in industries ranging from automotive and retail, to finance and real estate, and connecting people with international names like Lexus, Ikea, and Adidas. Our team is proudly multicultural and multinational because that kind of diverse representation gives us the global mindset to grow and impact the people, markets, and trends around us.

 

Come join us to live well, work better, and be the best.

Parts Sales Representative – Counter Sales | FAMCO, Al Futtaim| Dubai

 

About the Position:
We are currently in need of Parts Sales Representative to join our Famco team in Dubai. As part of our Automotive Parts team, you will be responsible for the entire sales process, from parts inquiry up to processing of orders for both walked in and telephone customers. 

 

Specifically, your key responsibilities includes:

• Assist walk-in customers in selecting required parts & suggesting right parts/add-ons and offer specials to ensure customer is exposed to the full product line for all the brands represented by the company.
• Receive customer enquiries and identify the correct part numbers using the parts catalogues (EPC)
• Advise the customers on replacement of related parts and benefits of using genuine parts
• Ensure that the quotations, sales orders, sales returns, warranties and application of customer discounts or special net prices are performed as per the standard operating procedure 
• Follow-up back-orders so that customers receive timely information on the status of back-ordered parts and ensure that such parts are delivered to the customer on the promised date.
• Develops, communicates, enforces and monitors effective Parts Department processes to ensure internal and external customer satisfaction
• Assist FAMCO Filed Parts Sales teams and Service workshops with their quotations and orders.

 

About You:
The ideal candidate for this role should possess a good general level of Education and should have at least a minimum of 3 years’ experience in spare parts operations, preferably in the automotive parts sales, especially Heavy Commercial Vehicles, industrial products & Construction Equipment’s. Knowledge of on-line computer system SAP is preferred.   You should have the ability to build and maintain friendly, warm relationships with customer. You should have excellent computer skills and knowledge of SAP is preferred. You should also be able to display excellent communication skills with an ability to demonstrate a positive, enthusiastic and friendly attitude while being able to work in a team.
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