Al Futtaim Jobs - Workshop Supervisor - Toyota & Lexus | Al Futtaim Motors | Mussafah, UAE (Abu Dhabi, AE)

 

Job Requisition ID: 111068 

 

No two days are the same at Al-Futtaim, no matter what role you have. Our work is driven by the desire to make a difference and to have a meaningful impact with the goal of enriching everyday lives. Take our engaging and supportive work environment and couple it with a company culture that recognises and rewards quality performance, and what do you get? The chance to push the limits every single day.

 

As a humble family business that started on the banks of the Dubai Creek in the 1930s, Al-Futtaim has expanded to a presence in 31 countries, a portfolio of over 200 companies, and 42,000 employees. You’ll find us in industries ranging from automotive and retail, to finance and real estate, and connecting people with international names like Lexus, Ikea, and Adidas. Our team is proudly multicultural and multinational because that kind of diverse representation gives us the global mindset to grow and impact the people, markets, and trends around us.

 

Come join us to live well, work better, and be the best.

 

 

Workshop Supervisor – Toyota / Lexus | Al Futtaim Motors | Mussafah, UAE

 

About Position:

 

We are currently looking for technically competent & performance driven Workshop Supervisor to work for Toyota / Lexus. Reporting to the Aftersales Manager, you will be in charge of ensuring output of top quality work executed at maximum efficiency from the shop floors. In this role you will manage and lead a team of technical people in allocating workload and managing the day to day operations to drive workshop performance. Co-ordinate with different departments and distributor team ensure Fix It Right process is followed and vehicles are delivered on time in excellent condition.

 

Your key responsibilities are as follows: 

• Maintain good shop floor efficiency for quick / timely vehicle delivery and good profitability.
• Ensure Technicians’ optimum utilization, productivity and efficiency.
• Ensure proper job distribution, control and follow-up so that work is done correctly and as per schedule.
• Ensure quality work for enhanced customer satisfaction and retention by minimizing repeat jobs hence increasing total workshop efficiency.
• Train / coach to improve the ability of the team members and their efficiency.
• Carries out road test before commencing job to confirm the complaint and test (static & dynamic) later to confirm effectiveness of repair.
• Ensure strict implementation of company rules, regulations and procedures (including warranty) within company policies

 

Operational performance

• To maximize the sold hors from Aftersales operation to meet the revenue performance objectives through target setting

Fix It Right

• Adherence to FIR program as per Distributor Guidelines & Create a Culture to follow FIR process
• Identify and management of FIR concerns, and set actions to close GAP on set KPI’s
• Submission of branch Field Technical reports as set by Distributors and follow Technical bulletin and service bulletin

Workshop Management

Attendance

• Ensure and management of attendance of all associates.
• Planning & scheduling and Time clocking
• Plan, Review, Manage and Implement utilization, productivity and efficiency of Technician & wash bay as per Standard Operating Procedure.

Quality Control

• Review and manage quality control and action deviation to ensure reoccurrence through training and coaching.
• On-time delivery of vehicles as per promised delivery time

People Management

• On the Job coaching and identify training needs.
• Conduct performance management review, Individual Development plan and disciplinary action where required
• Promote associate engagement and conduct impact planning session.
• Recruitment as per capacity model.

Vehicle Warranty Repair Management

• Adherence to warranty process, rules and regulations as stipulated to the Principal.

Workshop Inventory

1. Tools and Equipment’

• All tools and equipment’s availability/maintenance
• Ensure all technicians tools and equipment comply as per distributor tool list.
• Review current and assets and recommend replacement and additional equipment and maintenance, Callibration.
• Manage asset disposal.

2. Lubricant and Consumables Stock

• Consumables and wash bay product management
• Monthly Oil and consumable inventory audit.

Projects

• Small Group Activity
• Manage, monitor and promote small group activity and kaizen effort in line with ASM support.
• Special Projects
• Support the implementation of special projects to enhance customer experience, such as transformation and Electronic Vehicle Health Check

Risk Management

HSSE & 4'S

HSSE & 4'S (Siting, Sorting, Sweeping and Spick & Span)

• Compliance and reporting to HSE and 4's activities
• Manage environmental compliance and ensure proper scrap and waste management
• Process Compliance
• Implementation and adherence to all SOP's, memorandums and commination as issued by Head Office or Principal

 

 About You: 

 

• The ideal candidate for this role should possess a Degree or Diploma preferably in Automobile or Mechanical Engineering with Technical certifications
• You will have at least a minimum of 6-7 years’ recent experience in an automotive dealership, 3 years in supervisory Role
• You should have excellent technical knowledge and has the ability to write technical reports.
• You should also be able to communicate effectively with strong analytical, communication and inter-personal skills with administrative competence.
• Candidates with experience in the automotive industry as a Supervisor, Team Leader or Workshop Controller are highly preferred.
• Having a valid UAE driving license is necessary for this role!

 

Job-Specific Skills:

• Automotive dealer / distributor business processes
• Working knowledge of MS office, ERP skills, KPI driven
• Customer and operation focused
• Problem solving and leadership skills
• Inventory management skills

 

REF-SS

 

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Before you click “apply”: Please read the job description carefully to ensure you can confidently demonstrate why this opportunity is right for you and take the time to put together a well-crafted and personalised CV to further boost your visibility. Our global Talent Acquisition team members are all assigned to specific businesses to ensure that we make the best matches between talent and opportunities. We not only consider the requisite compatibility of skills and behaviours, but also how candidates align with our Values of Respect, Integrity, Collaboration, and Excellence.

 

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