Al Futtaim Jobs - Service Manager - Used Car | Al Futtaim Automotive | Dubai (AE)

Job Requisition ID: 116722 

No two days are the same at Al-Futtaim, no matter what role you have. Our work is driven by the desire to make a difference and to have a meaningful impact with the goal of enriching everyday lives. Take our engaging and supportive work environment and couple it with a company culture that recognises and rewards quality performance, and what do you get? The chance to push the limits every single day.

 

As a humble family business that started on the banks of the Dubai Creek in the 1930s, Al-Futtaim has expanded to a presence in 31 countries, a portfolio of over 200 companies, and 42,000 employees. You’ll find us in industries ranging from automotive and retail, to finance and real estate, and connecting people with international names like Lexus, Ikea, and Adidas. Our team is proudly multicultural and multinational because that kind of diverse representation gives us the global mindset to grow and impact the people, markets, and trends around us.

 

Come join us to live well, work better, and be the best.

About the Role:

• This role will oversee the centralised process for Pre-Owned vehicle preparation for all Al Futtaim Brands and all non-Al Futtaim brands adding value through operational efficiencies. This role will also deliver customer excellence keeping Al Futtaim at the leading of the UAE pre-Owned Market.
• Working with the Operations Manager in the development of a strategic plan for the business that develops the facilities for the repair and maintenance of the internal brand clients, whilst delivering total client satisfaction. 
• Runs an efficient department through productive staffing, cost controls, achievement of objectives, maintenance of all service records, and Turn Around Times, whilst ensuring the daily inventory of technician's time is consistently utilised.

 

About You:

Experience: Five years’ experience in Automotive Management.

Managerial Skills:
•    Manages up to 32 Supervisors who are supervising up to 30 employees in the Department. 
•    Is responsible for the overall direction, coordination, and evaluation of service departments. 
•    Carries out supervisory responsibilities in accordance with the organization's policies and applicable laws. 
•    Responsibilities include training employees; planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems.
•    Inspects workshop facility on a regular basis and maintenance as required. 
•    Inspects factory time verses actual time to ensure they are within guidelines.

Language Skills:
•    Ability to read, analyse, and interpret, technical journals, financial reports, and legal documents. 
•    Ability to respond to common inquiries or complaints from Brands, regulatory agencies, or members of the business community following advice from Operations Manager.
•    Ability to effectively present information to management.

Reasoning Ability:
•    Ability to define problems collect data, establish facts, and draw valid conclusions. 
•    Ability to interpret an extensive variety of technical instructions in mathematical or diagram form and deal with several abstract and concrete variables.

Certificates, Licenses, Registrations:
•    Valid Driver's License for PC.

 

We’re here to provide excellent service but a little help from you can ensure a five-star candidate experience from start to finish.

 

Before you click “apply”: Please read the job description carefully to ensure you can confidently demonstrate why this opportunity is right for you and take the time to put together a well-crafted and personalised CV to further boost your visibility. Our global Talent Acquisition team members are all assigned to specific businesses to ensure that we make the best matches between talent and opportunities. We not only consider the requisite compatibility of skills and behaviours, but also how candidates align with our Values of Respect, Integrity, Collaboration, and Excellence.

 

As part of our candidate experience promise, we also want to make ourselves available to you throughout the application process. We make every effort to review and respond to every application.

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