Al Futtaim Jobs - Sales Supervisor | Automall | Dubai (Dubai, AE)

Job Requisition ID: 126502 

Established in the 1930s as a trading business, Al-Futtaim Group today is one of the most diversified and progressive, privately held regional businesses headquartered in Dubai, United A”rab Emirates. Structured into five operating divisions; automotive, financial services, real estate, retail and healthcare; employing more than 35,000 employees across more than 20 countries in the Middle East, Asia and Africa, Al-Futtaim Group partners with over 200 of the world's most admired and innovative brands. Al-Futtaim Group’s entrepreneurship and relentless customer focus enables the organisation to continue to grow and expand; responding to the changing needs of our customers within the societies in which we operate. 

By upholding our values of respect, excellence, collaboration and integrity; Al-Futtaim Group continues to enrich the lives and aspirations of our customers each and every day.

SALES SUPERVISOR

About The Role:

We are currently looking to recruit a performance driven Sales Supervisor to join our growing used car sales team at Automall. Your role as a Sales Supervisor is to be on the frontline, achieving sales success while assisting in managing a sales team & providing a first-class sales experience for our customers. You will be the face of the business for every customer you interact with. You will be responsible for individual sales, managing a sales team & supporting the branch manager in managing the day-to-day operations of the showroom. 
Key Accountabilities
The Sales Supervisor is a senior selling used car sales role with joint responsibility to achieve individual sales targets as well as managing a team of sales executives to achieve/exceed the targeted used car sales for both the team & the branch. In addition, you will be responsible in assisting the branch manager in managing the day-to-day operations across all aspects of the showroom/branch. 

Your main duties within the role include the following:

•    Achieve all sales objectives set for yourself, your team as well as the branch including but not limited to volume, gross margin, trade-in targets, F&I targets etc
•    Assist the branch manager in managing the day-to-day operations of the branch
•    Supervise the sales team activities to ensure that all activities are carried out as per the company’s policies and procedures
•    Initiate dialogue with Sales team and branch management to discuss and address sales target issues, customer complaints and improvement opportunities
•    Ensure business process standards are maintained, including the monitoring of Customer data capture and accuracy at all Point of Sales
•    Train & coach sales team members to deliver a consistent standard of customer care, & achieve business objectives, while taking actions to develop individuals for future growth 
•    Be the first point of contact to support the sales team & address any customer enquiries & issues in an effective & timely manner
•    The role is to support the sales objectives of the company through achieving given sales and CSI targets for both yourself, your team & the branch
•    Achieve and maintain the company prescribed standard sales policies and procedures      
•    Attend & follow up all customer enquiries/prospects in a timely manner to maximise sales opportunities
•    Achieve or exceed customer satisfaction objectives, thereby ensuring maximum customer satisfaction and repeat sales
•    Ensure that Company procedures are adhered in terms of handling cash and assisting in arranging vehicle finance
•    Constantly improve selling techniques & customer handling skills
•    Sell vehicle-related insurance products & accessories
•    Maintain awareness of the automotive industry, update knowledge of product range, models, features and benefits
•    Analyze the market situation and identify customer needs
•    Explore opportunities to sell our products and services

Required QUALIFICATIONS, EXPERIENCE, & SKILLS: 

Minimum Qualifications and Knowledge:
•    At least 3 years car sales experience (New or Used cars), preferably as a senior sales executive, sales supervisor or sales manager
•    Demonstrated track record in sales & excellent customer service experience
•    A genuine passion for leading by example
•    UAE Driving License is a must

Job-Specific Skills:
•    PC proficiency 
•    Languages: Fluent English is a must

Behavioral Competencies:
•    Possess natural leadership qualities
•    Ability to motivate & coach a team 
•    Customer Service Skills
•    Effective communicator
•    Influencing skills
 

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Before you click “apply”: Please read the job description carefully to ensure you can confidently demonstrate why this opportunity is right for you and take the time to put together a well-crafted and personalised CV to further boost your visibility. Our global Talent Acquisition team members are all assigned to specific businesses to ensure that we make the best matches between talent and opportunities. We not only consider the requisite compatibility of skills and behaviours, but also how candidates align with our Values of Respect, Integrity, Collaboration, and Excellence.

 

As part of our candidate experience promise, we also want to make ourselves available to you throughout the application process. We make every effort to review and respond to every application.

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