Instructional Designer, Reservations (Dallas, TX, US)

Location: DFW Reservations Office (DFW-SV01) 
Additional Locations: Raleigh/Durham, NC
Requisition ID: 55594 

Intro

Are you ready to explore a world of possibilities, both at work and during your time off? Join our American Airlines family, and you’ll travel the world, grow your expertise and become the best version of you. As you embark on a new journey, you’ll tackle challenges with flexibility and grace, learning new skills and advancing your career while having the time of your life. Feel free to enrich both your personal and work life and hop on board!

Why you'll love this job

• ​This job is a member of the Instructional Media - Reservations Team within the Customer Experience Division.
• Responsible for developing training and creating videos while applying instructional design techniques and incorporating adult learning methodologies. Collaborates and partners with various work groups to produce desired learning outcomes and improve employee performance.

What you'll do

• ​Maintains new to function training programs according to new policy changes, program updates and system updates
• Creates and develops new programs to support Reservations and Service Recovery
• Creates storyboards, designs and develops interactive web-based training programs using Articulate
• Analyzes, designs, develops, implements, and evaluates training programs following department standards and guidelines while producing desired learning outcomes to support performance goals
• Conducts needs analysis to determine root cause
• Determines course objectives and the appropriate sequence in which to address them,
• Develops assessment items that accurately measure learning outcomes 
• Compiles and analyzes data regarding pre/post assessments, surveys and evaluations to identify trends, and improve performance
• Creates videos which includes story boarding, script writing, editing and rendering using Camtasia
• Employs a variety of teaching strategies conducive to motivating learning, including examples, practices and interactivities
• Partners with various workgroups, such as Continuous Improvement, Reservations Procedures, Service Recovery, etc.
• Remains current with instructional design industry trends

All you'll need for success

Minimum Qualifications- Education & Prior Job Experience

• Bachelor’s degree in relevant field or equivalent experience/training
• 2 years related experience
• At least one year of technical writing experience applying training methodologies

Preferred Qualifications- Education & Prior Job Experience

• Master’s degree in relevant field or equivalent experience/training
• At least three years’ experience of technical writing applying instructional design to performance-based training
• Experience developing a new training program
• Proficient in Microsoft Office software (e.g., Word, PowerPoint, Excel, etc.)
• Proficient in Camtasia and Articulate 360

Skills, Licenses & Certifications

• Fundamental knowledge of instructional design and adult learning methodologies
• Strong interpersonal skills; highly approachable and professional always
• Ability to work independently, as well as part of a team
• Ability to manage multiple projects independently and efficiently ensuring that deadlines are met
• Excellent written and verbal communication skills with the ability to interact with all levels of the organization
• Acute attention to detail
• Employs a variety of teaching strategies conducive to motivating learning, including examples, practice, and interactivity

Please note: There is one opening for this position. The location will be either at the DFW Reservations Office or the RDU Reservations Office.

What you'll get

Feel free to take advantage of all that American Airlines has to offer:

• Travel Perks: Ready to explore the world? You, your family and your friends can reach 365 destinations on more than 6,800 daily flights across our global network.
• Health Benefits: On day one, you’ll have access to your health, dental, prescription and vision benefits to help you stay well. And that’s just the start, we also offer virtual doctor visits, flexible spending accounts and more.
• Wellness Programs: We want you to be the best version of yourself – that’s why our wellness programs provide you with all the right tools, resources and support you need.
• 401(k) Program: Available upon hire and, depending on the workgroup, employer contributions to your 401(k) program are available after one year.
• Additional Benefits: Other great benefits include our Employee Assistance Program, pet insurance and discounts on hotels, cars, cruises and more.

Feel Free to be yourself at American

From the team members we hire to the customers we serve; inclusion and diversity are the foundation of the dynamic workforce at American Airlines. Our 20+ Employee Business Resource Groups are focused on connecting our team members to our customers, suppliers, communities and shareholders, helping team members reach their full potential and creating an inclusive work environment to meet and exceed the needs of our diverse world.

Are you ready to feel a tremendous sense of pride and satisfaction as you do your part to keep the largest airline in the world running smoothly as we care for people on life’s journey? Feel free to be yourself at American.

Additional Locations: Raleigh/Durham, NC
Requisition ID: 55594 

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