Al Futtaim Jobs - Customer Relations Executive | Hertz | Dubai (Dubai, AE)

Job Requisition ID: 117801 

Established in the 1930s as a trading business, Al-Futtaim Group today is one of the most diversified and progressive, privately held regional businesses headquartered in Dubai, United A”rab Emirates. Structured into five operating divisions; automotive, financial services, real estate, retail and healthcare; employing more than 35,000 employees across more than 20 countries in the Middle East, Asia and Africa, Al-Futtaim Group partners with over 200 of the world's most admired and innovative brands. Al-Futtaim Group’s entrepreneurship and relentless customer focus enables the organisation to continue to grow and expand; responding to the changing needs of our customers within the societies in which we operate. 

By upholding our values of respect, excellence, collaboration and integrity; Al-Futtaim Group continues to enrich the lives and aspirations of our customers each and every day.

Job Description :

 

 

    •Prepare contracts agreement, annexure etc., and update necessary information on the contracts and return customer copies on time.

  •Processing the order on time and providing timely updates to the customer.  •Follow up with the concerned department to ensure timely client updates & vehicle delivery.

   •Follow up with the concerned department to ensure Loaner vehicle is delivered and all system and administration tasks related to it are performed like opening agreements, closing agreements, keeping a record of all transactions.

 •Manage lease contract expires, extensions, contract variations.

  •Maintain an up to date database of all customers with relevant and key contacts.

   •Handle day to day queries of the Customer & ensure customer’s queries are handled on time.

   •Direct customer queries to the relevant department - service, invoicing, pricing, short term rental requirements, registration renewal.

 •Prepare various fleet related reports for the customers.

   •Quotations - Making quotes for existing customers.

 •Analysing customer feedback to identify root causes, taking action to improve short and long-term customer satisfaction.

 

 

 QUALIFICATIONS, EXPERIENCE, & SKILLS: 

 

• Minimum Qualifications and Knowledge: 

Bachelors degree or relevant experience in customer service
Must possess professional communication (written and verbal) and interpersonal skills. Must be able to effectively communicate and interact with customers (internal and external).  Must also possess excellent customer service skills.

 

• Experience:

Preferably 1-2 years experience in customer service related job in the service industry

 

• Job-Specific Skills:
• Must be an excellent face-to-face and telephone communicator. 
• Excellent teamwork, team building skills and cross function relationship management
• Advanced empathy and active listening skills
• Ability to enhance customer relationships to build mutually rewarding partnerships

 

 

• Competencies :

 

• Planning, organizing and ability to balance multiple demands

           Team player with evidence of building cross business support

• Excellent administration skills.
• Excellent communication skills, verbal, written and presentational
• Market awareness and understanding of the challenges of customers and competitors
• Demonstrated ability to take initiative to achieve results                                                                              

 

We’re here to provide excellent service but a little help from you can ensure a five-star candidate experience from start to finish.

 

Before you click “apply”: Please read the job description carefully to ensure you can confidently demonstrate why this opportunity is right for you and take the time to put together a well-crafted and personalised CV to further boost your visibility. Our global Talent Acquisition team members are all assigned to specific businesses to ensure that we make the best matches between talent and opportunities. We not only consider the requisite compatibility of skills and behaviours, but also how candidates align with our Values of Respect, Integrity, Collaboration, and Excellence.

 

As part of our candidate experience promise, we also want to make ourselves available to you throughout the application process. We make every effort to review and respond to every application.

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