Al Futtaim Jobs - Café Manager | M&S | Hayat Mall (Riyadh, SA)

Job Requisition ID: 126882 

Established in the 1930s as a trading business, Al-Futtaim Group today is one of the most diversified and progressive, privately held regional businesses headquartered in Dubai, United A”rab Emirates. Structured into five operating divisions; automotive, financial services, real estate, retail and healthcare; employing more than 35,000 employees across more than 20 countries in the Middle East, Asia and Africa, Al-Futtaim Group partners with over 200 of the world's most admired and innovative brands. Al-Futtaim Group’s entrepreneurship and relentless customer focus enables the organisation to continue to grow and expand; responding to the changing needs of our customers within the societies in which we operate. 

By upholding our values of respect, excellence, collaboration and integrity; Al-Futtaim Group continues to enrich the lives and aspirations of our customers each and every day.

Job Purpose:

The Café Manager must ensure the seamless running of the M&S Café in the most efficient and effective manner. They must deliver the highest possible standards of service, whilst being pro-active in maintaining and or improving turnover and profitability.  Reports to the Store Manager in DFC. 

 

KEY ACCOUNTABILITIES:

Café & Customer Management

• Seek and maximise revenue opportunities and minimise costs
• Consistently exceed customer expectations
• Develop a motivated and high performing team committed to delivering clear goals
• Protect the health, safety and well being of our customers and colleagues
• Be a change agent, constantly reviewing service delivery
• Work closely with the existing M&S Café team to ensure a seamless operation
• Develop a culture of actively seeking feedback from customers on a regular basis.

People  

• Develop a positive and direct relationship with all colleagues
• Within the department, support a culture of pride, ownership and desire to exceed expectation
• Foster a culture of flexibility.

Health and Safety

• Develop an awareness of the implications that H&S issues have on insurance premium
• Understand relevant H&S legislation and the implications on the business, taking action as required
• Ensure all departmental staff work hygienically and productively.

Operations

• Review and communicate financial information to assist in proactive and timely decision making
• Manage monthly stock-takes and review results and variances with relevant departments
• Build and maintain an efficient team of employees, driving the team towards the objectives of the business.

 

QUALIFICATIONS, EXPERIENCE, & SKILLS:

 

Minimum Qualifications and Knowledge: 

• 3 years experience in the Hospitality/Food & Beverage industry experience.
• Strong knowledge of food and its preparations, trends, competition.
• Knowledge of local health and safety regulations.

We’re here to provide excellent service but a little help from you can ensure a five-star candidate experience from start to finish.

 

Before you click “apply”: Please read the job description carefully to ensure you can confidently demonstrate why this opportunity is right for you and take the time to put together a well-crafted and personalised CV to further boost your visibility. Our global Talent Acquisition team members are all assigned to specific businesses to ensure that we make the best matches between talent and opportunities. We not only consider the requisite compatibility of skills and behaviours, but also how candidates align with our Values of Respect, Integrity, Collaboration, and Excellence.

 

As part of our candidate experience promise, we also want to make ourselves available to you throughout the application process. We make every effort to review and respond to every application.

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