Manager, AA Vacations Sales (Ft Worth, TX, US)

Location: DFW Headquarters Building 8 (DFW-SV08) 
Additional Locations: None
Requisition ID: 58069 

Intro

Are you ready to explore a world of possibilities, both at work and during your time off? Join our American Airlines family, and you’ll travel the world, grow your expertise and become the best version of you. As you embark on a new journey, you’ll tackle challenges with flexibility and grace, learning new skills and advancing your career while having the time of your life. Feel free to enrich both your personal and work life and hop on board!

Why you'll love this job

• The job is a member of the AA Vacations team within the Customer Organization.

• AA Vacations owns American’s packaged products, analysis, strategy and execution that drive value for customers seeking travel experiences beyond air-only. Our products and monetization efforts drive profitability for American and create seamless experiences across the entire customer travel journey – from ground to air to hotel and more.

• Responsible for owning strategy and leading a team of sales and marketing professionals that drive revenue, maximize value and innovate the AA Vacations customer experience across our direct advisor and direct consumer channels.

What you'll do

• Demonstrates American’s leadership attributes of Caring, Collaboration, Development, Results, and Influencing the Future with all team members
• Owns AA Vacations sales and marketing strategy & execution, including recruiting, motivating, and developing a team of high performing sales and marketing professionals
• Fosters a customer-centric culture of learning, experimentation, and data-led decisions to advance AA Vacations strategies and understand predictors of consumer and advisor/agency behaviors that drive performance across aavacations.com, including advisor and direct consumer platforms
• Inspires and builds strategic plans for top advisor/agency accounts and direct consumer channels to drive accountable execution and achieve incremental profitability & revenue outcomes
• Implements account management best practices, communications and account support process improvement, including quarterly business reviews, customer resolution/escalation and account coverage & commission/marketing fund optimization
• Develops industry relationships to deeply understand travel advisor and agency motives among individual advisors and senior agency leadership – represent the voice of the customer by collecting market feedback, competitive intelligence, and industry best practices to influence decisions
• Collaborates with Global Sales, Marketing, RM, Reservations and IT leadership to identify new business opportunities, build consensus and incorporate enterprise-level assets and objectives into AA Vacations’ DNA, including upsell/cross sell, premium, cobrand and loyalty
• Represents AA Vacations at industry events, including various speaking and panel engagements, lead organization of AA Vacations’ customer events 
• Must be willing to travel 50%+ for business

All you'll need for success

Minimum Qualifications- Education & Prior Job Experience

• Bachelor’s degree in relevant field or equivalent experience/training
• 5 years of related experience in travel industry, including sales, customer-facing or external customer/vendor relationship management responsibilities

Preferred Qualifications- Education & Prior Job Experience

• Advanced degree, MBA or Masters in related field, or currently pursing
• Prior experience in Global Sales, Marketing, Distribution, Finance, Revenue Management or travel company experience

Skills, Licenses & Certifications

• Demonstrates the highest standards of personal ethics and integrity
• Strong problem solving, negotiation, and critical thinking ability with entrepreneurial mindset
• Demonstrated leadership and strong experience in internal & external collaboration
• Proficient presenter of both written and verbal communication in small group and large audience settings
• Action-oriented, data & results-driven, customer-focused sales leader with a natural aptitude for seeking opportunities that transform existing business models
• Ability to be flexible in rapidly changing conditions and priorities
• Ability to identify creative and innovative solutions to complex problems
• Proven ability to collaborate and develop strong, productive relationships at all levels, both internally and externally
• Understands, and is motivated by, what is involved to change the status quo and the art and science of negotiating, internally and externally, to achieve desired outcomes

What you'll get

Feel free to take advantage of all that American Airlines has to offer:

• Travel Perks: Ready to explore the world? You, your family and your friends can reach 365 destinations on more than 6,800 daily flights across our global network.
• Health Benefits: On day one, you’ll have access to your health, dental, prescription and vision benefits to help you stay well. And that’s just the start, we also offer virtual doctor visits, flexible spending accounts and more.
• Wellness Programs: We want you to be the best version of yourself – that’s why our wellness programs provide you with all the right tools, resources and support you need.
• 401(k) Program: Available upon hire and, depending on the workgroup, employer contributions to your 401(k) program are available after one year.
• Additional Benefits: Other great benefits include our Employee Assistance Program, pet insurance and discounts on hotels, cars, cruises and more.

Feel Free to be yourself at American

From the team members we hire to the customers we serve; inclusion and diversity are the foundation of the dynamic workforce at American Airlines. Our 20+ Employee Business Resource Groups are focused on connecting our team members to our customers, suppliers, communities and shareholders, helping team members reach their full potential and creating an inclusive work environment to meet and exceed the needs of our diverse world.

Are you ready to feel a tremendous sense of pride and satisfaction as you do your part to keep the largest airline in the world running smoothly as we care for people on life’s journey? Feel free to be yourself at American.

Additional Locations: None
Requisition ID: 58069 

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