Project Coordinator, Customer Experience Digital Transformation Management Office (Dallas, TX, US)

Location: DFW Headquarters Building 8 (DFW-SV08)   
Additional Locations: None
Requisition ID: 63181 

Intro

Are you ready to explore a world of possibilities, both at work and during your time off? Join our American Airlines family, and you’ll travel the world, grow your expertise and become the best version of you.  As you embark on a new journey, you’ll tackle challenges with flexibility and grace, learning new skills and advancing your career while having the time of your life.  Feel free to enrich both your personal and work life and hop on board!

Why you'll love this job

• This position will be directly responsible for providing support and resources to aid the Customer Experience Digital Transformation Product Teams.
• The Project Coordinator is to provide transparency and key communication across the portfolio. This role is responsible for increasing awareness and adoption of Customer Experience Products through stakeholder engagement, insight gathering, analysis, and project management. They will partner with various cross-functional teams to develop, improve and evolve processes while driving strategic execution.
   

What you'll do

• Optimize processes within the organization to enable product teams to efficiently track milestones and progress towards their Objectives and Key Results (OKRs) 
• Coordinate with Finance to gather all department budget justifications, track spending and provide analysis on teams’ progress throughout the year
• Provide OKR status updates to leadership and the department to identify and manage risks, dependencies and roadblocks
• Provide recommendations to Leadership based on roadblocks that were identified
• Standardize, build and develop templates that teams can utilize to keep reporting and tracking consistent
• Maintain Teams sites by updating data on processes as they change, as well as creating and maintaining an intake process for program managers
• Participate and lead cross-functional teams to manage enterprise efforts
• Cultivate strong working relationships with all internal and external stakeholders and be able to report progress to these stakeholders
• Support, plan and participate in the Big Room Planning exercises which unite departments to discuss their roadmaps while considering their progress, risks, and dependencies 
• Work closely with the Customer Advocacy team and alert product teams to customer concerns

All you'll need for success

Minimum Qualifications- Education & Prior Job Experience

• Bachelor's degree in project management 
• 2 years of relevant project management experience (preferably implementing complex business processes and initiatives); or equivalent experience/training

Preferred Qualifications- Education & Prior Job Experience

• Knowledge of Microsoft Office Suite 

Skills, Licenses & Certifications

• Ability to influence peers, leaders, and multiple stakeholders to drive results and meet aggressive timelines across multiple projects and program initiatives
• Responsive and efficient with communications that allow for silos to be broken down
• Collaborative, solutions-focused, organized, true-to-deadlines, and adaptable to an ever-changing environment
• Strong communication skills both written and oral with the ability to understand how to adjust communications to the audience
• Confident in managing multiple streams of work simultaneously
• Ability to manage competing priorities to deliver results effectively
• Highly analytical and an expert with excel and other data analysis tools
• Build, manage and maintain healthy relationships

What you'll get

Feel free to take advantage of all that American Airlines has to offer: 

• Travel Perks: Ready to explore the world? You, your family and your friends can reach 365 destinations on more than 6,800 daily flights across our global network.
• Health Benefits: On day one, you’ll have access to your health, dental, prescription and vision benefits to help you stay well. And that’s just the start, we also offer virtual doctor visits, flexible spending accounts and more. 
• Wellness Programs: We want you to be the best version of yourself – that’s why our wellness programs provide you with all the right tools, resources and support you need.
• 401(k) Program: Available upon hire and, depending on the workgroup, employer contributions to your 401(k) program are available after one year.
• Additional Benefits: Other great benefits include our Employee Assistance Program, pet insurance and discounts on hotels, cars, cruises and more

Feel free to be yourself at American

From the team members we hire to the customers we serve, inclusion and diversity are the foundation of the dynamic workforce at American Airlines. Our 20+ Employee Business Resource Groups are focused on connecting our team members to our customers, suppliers, communities and shareholders, helping team members reach their full potential and creating an inclusive work environment to meet and exceed the needs of our diverse world.

 

Are you ready to feel a tremendous sense of pride and satisfaction as you do your part to keep the largest airline in the world running smoothly as we care for people on life’s journey? Feel free to be yourself at American.

Additional Locations: None
Requisition ID: 63181 

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