Customer Support Engineer at Arrow

Customer Support Engineer at Arrow

Location : Nasr City

Job Description:

• Take full responsibility for the dealing with relevant customer complaints, queries and requests for information from the start to the end of the organization process.
• Ensure that both an appropriate and adequate investigation takes place in all cases. This includes the recording of all communications between the various parties and all information taken into consideration.
• Must approach all matters in a non-biased and professional manner
• Carry out relevant research as required and requested by Customer Support Manager.
• Provide customer help, support and technical issue resolution via E-Mail, phone and online meetings.
• Provide training to customers in the use of system and applications.
• Draft documentation as required and requested.
• Prepare daily, weekly, monthly statistical reports as appropriate.
• Provide input to the development of relevant products under support.
• Obtain general understanding of OS and application operations related to company offered services.
• Perform creation of new accounts using company provide software tools.

Job Requirements:

Education:

• 4 yeas (or above) bachelor degree (or higher) in electrical engineering, marketing or customer support related studies.

Relevant Experience:

• 4 yeas (or above) bachelor degree (or higher) in electrical engineering, marketing or customer support related studies.

Technical Knowledge/ Skills/ Training required:

Language Skills: 
Fluency in English is a must. Ability to read, analyze, and interpret general business periodicals, professional journals, technical procedures, or governmental regulations. Ability to write reports, business correspondence, and procedure manuals. Ability to effectively present information and respond to questions from groups of managers, clients, customers, and the general public.

Reasoning Ability:
Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists. Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.

Computer Skills:
To perform this job successfully, an individual should have knowledge of; Database software; Internet software and Word Processing software.

To Apply:
https://arrow.wd1.myworkdayjobs.com/en-US/AC/job/Nasr-City/Customer-Support-Engineer_R136?

Tips for updating your Resume:
www.facebook.com/CareerAdvancers/posts/1540224409434136