IVR Developer at Giza Systems

IVR Developer at Giza Systems

Location: New Cairo

Job Description:

• Assist the Collaboration Team Leader in the technology research.
• Update the Collaboration Team Leader on the progress of work assigned and prepare and submit weekly progress reports.
• Responsible for the successful completion of the assigned tasks on time according to projects plans, keeping the assigned projects revenue collection on time.
• Gather customers requirements during project-analysis-phase, prepare a requirements document, get the document reviewed and approved by the Collaboration Solutions Manager before submission to the customer.
• Undertake the activities of integration between the Contact Center Applications and customers’ business applications based on detailed customer’s requirements.
• Responsible for Service Level Agreements which might include 24 X 7 commitments including the formal vacations in Egypt.
• Follow the standard processes for handling the reported support requests using the corporate support tools such as the corporate Contact Center.

Job Requirements:

Personal Skills

– Excellent team player.

– Excellent time management skills.

– Excellent communication, interpersonal skills.

– Excellent analytical & problem-solving skills.

– Excellent command of English.

Technical Skills

– Bachelor of Engineering with a specialization in Communications or Computers.
– 1 – 3 years of Experience.
– SIP, VXML and CCXML strong knowledge.
– IVR call flows design and development.
– Contact Centers knowledge.
– Avaya or Cisco knowledge is preferable.
– Strong programming concepts.
– Java and JavaScript programming.

Education

• Engineering Communications or Computer Science

To Apply:
https://www.gizasystemscareers.com/en/egypt/jobs/ivr-developer-3904695/

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