Senior Application Management Engineer at Giza Systems

Senior Application Management Engineer at Giza Systems

Location: New Cairo

Job Description:

• Apply growing technical knowledge (e.g. SAP, Java, .NET) to solve application issues with limited risk/complexity.
• Under general direction integrate technical knowledge and business understanding to create effective solutions for GIZA SYSTEMS and for customers.
• Exercises independent judgment within defined parameters.
• Develops expertise and practical knowledge of applications within business environment.
• Resolve routine in-scope technical incidents independently.
• Work with team members to resolve more complex incidents.
• Document known errors and workarounds.
• identify and action escalations in line with defined policy
• Under general direction implement changes/solutions to meet customer needs within area of technical responsibility.
• Understand and escalate scope changes per change control process.
• Ensure Configuration Management Database (CMDB) entries are complete and accurate.
• Understand the GIZA SYSTEMS solutions set and be able to apply these solutions to meet customer needs within area of responsibility.
• Provide continual improvement recommendations for direct responsibility area (process improvement, technical standard updates, etc.).
• Set expectations with customers and/or internal businesses/end users within defined parameters.
• Work as part of a team, which may be virtual and/or global.
• Acts as team member by providing information, analysis and recommendations in support of team efforts.
• Demonstrates basic understanding of business contract to support and meet contractual metrics and obligations in area of responsibility.
• Monitor performance checkpoints.
• Responsible for executing recovery actions.

Job Requirements:

Personal Skills

• Excellent presentation skills
• Excellent knowledge of Microsoft Office productivity tools.
• Excellent communications, presentations and interpersonal skills.
• Excellent command of English language.

Technical Skills

• Computer Science, Engineering, Business, or related field or equivalent work experience.
• Have previous experience in Mediation / billing / settlement /Interconnect systems
• Typically 3-5 years of relevant experience with Bachelor’s degree
• Develop an understanding of applications technology in area of direct responsibility
• Develop General understanding of related technologies
• Develop ITIL Process knowledge
• Develop Customer Service knowledge

Education

• Computer Science or Computer Engineering or related education

To Apply:
https://www.gizasystemscareers.com/en/egypt/jobs/senior-application-management-engineer-3853667/

Tips for updating your Resume: http://www.facebook.com/CareerAdvancers/posts/1540224409434136-=00