Jobs in Egypt - Contact Center Operations Agent / Outsource at CIB

Contact Center Operations Agent / Outsource at CIB

Location : Smart Village, 6th of October

Job Description:

• Follow professional telephone etiquette/social media handling techniques and work policies to efficiently address various customer needs & concerns.
• Handle inbound interactions received on CIB official social media platforms in a professional manner to maintain customer satisfaction and good image for the bank by providing a prompt, efficient and courteous service to followers.
• Apply appropriate actions to effectively control a telephone calls interaction that improve the call average handling time/ interactions average response time.
• Liaise with other departments to ensure proper closure of pending customers inquires/requests.
• Ensure high service quality during inbound/outbound calls interactions, and handle customer’s complaints according to the Contact Center approved standards to maintain customer satisfaction.
• Achieve cross-selling set targets on monthly basis, and contribute in achievement of the Contact Center target.
• Assist in fulfilling the targeted profitability with regular assessment to improve any deficiency.
• Update customer records with details of the inquiry and the response ensure accuracy and availability of Customer records.

Job Requirements:

Education:

• Bachelor’s degree of Commerce, Business Administration, Accounting or its equivalent.

Relevant Experience:

• 0 – 1 years of experience

Technical Knowledge/ Skills/ Training required:

• Excellent command of English and Arabic languages
• Proficient user of MS Office
• Reliable, energetic and cooperative
• Excellent communication skills

To Apply:
https://cibpd.cibeg.com:447/HRrec/Home/JobDetails?jobCode=call_center_agent_%2F_outsource_

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