Team Lead, IT (Phoenix, AZ, US)

Location: Rio West A Bldg (PHX-RWA1) 
Additional Locations: None
Requisition ID: 29845 

Overview

Join us for a career with endless possibilities.

Looking for a job where a passion for innovation, a culture of teamwork, and opportunities for growth are valued and rewarded? You’ve come to the right place.

 

You don’t have to be an airline aficionado to join American Airlines. It takes more than cool planes to keep us ahead of the curve, and thanks to our team of behind the scenes professionals, we do just that. As the largest airline in the world, American Airlines is in the business of serving the global travel needs of our customers.  At the core of the Company is our commitment to each customer and each employee. We are dedicated to developing and delivering what our customers value and are willing to pay for. Customer-centric planning, innovative marketing, and an exceptional customer experience are supported by a cadre of talented people. 

 

What does it take to join us? We’re glad you asked! We expect exceptional skills in your discipline and a dedication to being the best as we relentlessly pursue our goal of being not just the largest airline in the world, but also the best airline in the world.

 

Fortunately, we’re building on almost a century of innovation and firsts in our industry – and we plan to continue that tradition of excellence.

About The Job

This job is a member of the Information Technology Team, within the Information Technology Division. This position will lead a team of seven direct reports that make up our development product team.  This team is responsible for delivering high quality data and analytics solutions utilizing Agile methodology and DevOps practices.  This leader will foster an environment conducive to collaboration, innovation, process maturity, continuous learning, and career development.

 

Specifically, you’ll do the following:

• Lead and care for team responsible for designing and developing new data solutions and enhancements to existing solutions.
• Set and communicate team/individual objectives and KPIs to inspire team to achieve high performance
• Leads Product Squad responsible for delivering data and analytics solutions
• Collaborates with Business and IT leadership to determine and communicate systems vision, direction, and work priorities, and drives progress towards technology target roadmaps
• Responsible for performance reviews, coaching, developing team members
• Ensures that sound agile project management, development, business analysis, and quality assurance processes are in place and practiced
• Removes roadblocks, cultivates relationships, and effectively communicates across Enterprise at various levels of leadership
• Maintains an ongoing awareness of emerging trends in technology

About The Job (Continued)

 

• Understands and enforces technology standards
• Demonstrates continuous improvement mindset for internal development processes and how applications assist in business processes operational flow
• Estimates effort and resources needed for development activities, ensure initiatives have the right allocation of resources, and ensure that deliverables are meeting the business needs
• Participates in department budget & capital planning processes
• Manages and tracks project/program schedules and budgets
• Develops and mentors a team of highly skilled technologists
• Leads, motivates, and cultivates a high performing team environment
• Manages production issues and off-hours support, communication, and coordination
• Works extended hours occasionally, based on the needs of the project and the operation
• Travels, as required

 

Qualifications

Required Qualifications

• Bachelor’s degree in Computer Science, Computer Engineering, Technology, Information Systems (CIS/MIS), Engineering or related technical discipline, or equivalent experience/training
• 5 years of experience in technology industry
• 4 years of experience delivering large enterprise level technology projects from inception to implementation and support
• 2 years leading teams in software solution delivery
• Strong knowledge of enterprise level data practices, tools and solutions
• Familiarity and experience and advocate for Agile and DevOps transformation
• Experience working with Agile methodologies and tools
• Experience with implementing DevOps practices, culture and tooling
• Highly effective team builder, servant leader and motivator
• Experience and thorough understanding of overall systems development life cycle practices and procedures using various methodologies (Agile, SaFE, Iterative)
• Track record of developing strong working relationships with other leaders within IT and across Business teams

Qualifications (Continued)

Required Qualifications (Continued)

• Strong technical experience with familiarity in software development, common data structures and algorithms, and best practices
• Working knowledge and experience in enterprise level technology
• Experience managing financial budgets at project level
• Proven ability to handle multiple projects/work streams and demands efficiently
• Demonstrated initiative, flexibility and ability to adapt to changing priorities and work environments
• Ability to think strategically and use sound judgment and initiative in making decisions

Qualifications (Continued)

Preferred Qualifications

• Experience with Enterprise Data tools
• Program Management experience
• Airline industry experience
• Ability to effectively communicate both verbally and written with all levels within the organization
• Ability to understand and explain technical concepts and adjust messaging based on the audience
• Ability to influence through outstanding interpersonal skills, collaboration, and negotiation skills
• Ability to work well within a team environment, as well as independently
• Believes in, promotes and embodies in daily actions the American Airlines five leadership attributes:
  • Caring – We care about all team members
  • Collaboration – We succeed as a team
  • Development – We build future leaders
  • Results – We drive to be the best
  • Future – We continually challenge the status quo

Additional Locations: None
Requisition ID: 29845 

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