Analyst/Senior Analyst, Qualitative Research & Analytics (Ft Worth, TX, US)

Location: AA Headquarters 1 (DFW-HDQ1) 
Additional Locations: None
Requisition ID: 28763 

Overview

Join us for a career with endless possibilities.

Looking for a job where a passion for innovation, a culture of teamwork, and opportunities for growth are valued and rewarded? You’ve come to the right place.

 

You don’t have to be an airline aficionado to join American Airlines. It takes more than cool planes to keep us ahead of the curve, and thanks to our team of behind the scenes professionals, we do just that. As the largest airline in the world, American Airlines is in the business of serving the global travel needs of our customers. At the core of the Company is our commitment to each customer and each employee. We are dedicated to developing and delivering what our customers value and are willing to pay for. Customer-centric planning, innovative marketing, and an exceptional customer experience are supported by a cadre of talented people.

 

What does it take to join us? We’re glad you asked! We expect exceptional skills in your discipline and a dedication to being the best as we relentlessly pursue our goal of being not just the largest airline in the world, but also the best airline in the world.

 

Fortunately, we’re building on almost a century of innovation and firsts in our industry – and we plan to continue that tradition of excellence.

About The Job

Provide research and project management support for survey and opinion research (through surveys, focus groups, in-depth interviews, benchmarking and data analytics) including research design, implementation and analysis. The position requires strong quantitative and qualitative research skills, outstanding writing and communication skills, the ability to work independently and with a team, excellent analytical abilities and strength in managing multiple priorities.

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Specifically, you’ll do the following

• Leads the planning and implementation of People Analytics projects
• Designs, programs, proofs and administers electronic surveys, including American Voice
• Provides project management to overall survey projects
• Provides survey expertise around item development and survey types and consult with others to advise and educate on best practices
• Collaborates with project leads to understand research needs
• Collects social media, hiring site, and other web data to perform integrated analyses
• Coordinates and implements various stages of the research process, specifically relating to surveys, focus groups, data analytics and benchmarking
• Prepares data for statistical analysis and reporting
• Analyzes data through various statistical methodologies to understand key themes
• Conducts analyses using multiple types of data (surveys, data analytics, and qualitative data) and create reports with key findings, charts and tables summarizing results

About The Job (Continued)

• Provides qualitative research support, including logistical planning focus groups, and occasionally conducting telephone interviews
• Contributes to project deliverables by synthesizing key findings and analysis
• Assists with writing, proofreading, formatting and other requests as needed
• Develops and maintains an understanding industry best practices for qualitative research
• Supports project management of all large team initiatives as needed
• Performs other duties as required

• Provides qualitative research support, including logistical planning focus groups, and occasionally conducting telephone interviews
• Contributes to project deliverables by synthesizing key findings and analysis
• Assists with writing, proofreading, formatting and other requests as needed
• Develops and maintains an understanding industry best practices for qualitative research
• Supports project management of all large team initiatives as needed
• Performs other duties as required

Qualifications

Required Qualifications

• 3+ years of experience in analytics, finance or a data related role
• Experience using innovative thinking ability with high degree of motivation and problem solving skills
• Persuasively presenting thoughts both formally and informally
• Strong interpersonal skills in working with internal and external colleagues
• Demonstrate well-developed strategic thinking and a customer service orientation
• Well-developed ability to quickly understand enterprise and HR business organization objectives
• Well-developed ability to build trust and strong relationships with business partners
• Strong experience in successfully managing a variety of significant cross-functional projects in parallel
• Ability to motivate team members to provide their best performance and meet deadlines
• Work well in fast paced environment
• Self-motivated (Drives to results)
• Able to prioritize workload, assume responsibility for work and follow through to completion
• Adaptable and comfortable with change
• Expert knowledge of MS Office Suite and demonstrated ability to determine the right tool for each deliverable

Qualifications (Continued)

Required Qualifications (Continued)

• Ability to use multiple BI tools such as Tableau, Cognos, etc.
• Ability to deliver high quality work on time
• Ability to manage multiple projects simultaneously
• Excellent customer service
• Excellent presentation skills
• Ability to guide a team by creating and fostering collaboration
• Must possess a strong ability to communicate with all levels of the organization, including senior management, both verbal and written

 

Preferred Qualifications

• Bachelor’s degree in business or technology preferred
• Experience with implementing complex HR and/or payroll systems (e.g. SuccessFactors) is a plus
• Strong SharePoint experience preferred
• Advanced analytical skills preferred

Additional Locations: None
Requisition ID: 28763 

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