Jobs in Egypt - Advanced Customer Support Engineer at Oracle
Advanced Customer Support Engineer at Oracle
Location: Heliopolis
Job Description:
- Work on developing technical solutions to meet business requirements gathered and documented by functional consultants
- Identify and resolve key issues related to code change requirements and bug fixes
- Support Oracle ERP products and services from the technical aspect in line with the contractual agreement
- Works with support to resolve Customers SRs.
- Conduct knowledge transfer sessions both within the Oracle team and to end users.
- Work closely with the functional team and delivery leaders to provide development work estimates and drive excellence in technical work.
Technical Qualifications
- Strong technical knowledge in Oracle applications, SQL and PL-SQL is a must.
- Strong knowledge in OAF, XML, Oracle Forms and Reports, AME, WF is a must.
- Java, ADF and PaaS skills are preferred
- Oracle relevant technical Certification are preferred
- Good understanding of functional parts of the developed code (Preferably in Oracle Financials and HRMS).
- Strong analytical and problem solving skills.
- Technical troubleshooting experience.
Job Requirements:
- Education: Bachelor’s Degree
Relevant Experience:
- 6 years+ of overall experience in relevant technical roles, having product and technical expertise relevant to practice focus.
Technical Knowledge/ Skills/ Training required:
- Strong English written/verbal communications
- Excellent verbal and written communication skills
- Excellent technical troubleshooting experience
- Self-motivated individual who works well in a team environment.
- Willing to travel to customer sites on a regular basis.
- Experience in working as part of Global/ Matrixed/ Remote teams.
- Self-driven, ability to work under minimal supervision.
- Willing to work in shifts & weekends as required.
- Willing to travel in the region (MEA) and work out of client locations.
- Willing to provide on-call support on a 24/7 basis when needed.
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