Jobs in Egypt - Senior Advanced Customer Support Engineer – HRMS Functional- at Oracle
Senior Advanced Customer Support Engineer – HRMS Functional- at Oracle
Location: Heliopolis
Job Description:
- Works with the client to understand requirements, functionality and business processes
- Translate customer requirements into deliverable products and services
- Provide functional assessment of implemented solutions, with recommendations for enhanced processes, best usage of Oracle applications features and better performance results
- Develops test plans, procedures and running the tests accordingly
- Support Oracle HCM products and services in line with the contractual agreement
- Works with support to resolve Customers SRs.
- Conduct knowledge transfer sessions both within the Oracle team and to end users.
- Work closely with the technical team and delivery leaders to provide engagements work estimates and drive excellence in functional work.
- Ensures that new services are appropriately captured and put in ACS corporate repository
- Proactively maintains knowledge of Oracle’s current and future products/solutions offerings for the specified HR area.
Job Requirements:
- Education: Bachelor’s Degree
Relevant Experience:
- 5-7+ years implementation experience of Human Capital Management solutions
Technical Knowledge/ Skills/ Training required:
- Experience with multiple HCM applications is a plus – especially Oracle EBS and Oracle SaaS
- At least 2 years in implementing HCM SaaS applications
- At least (1) full life cycle implementation of Oracle’s Cloud HCM solutions
- Strong functional knowledge of all the HCM tracks (HR, Payroll, HRSS, OTL, iRec, iLearning)
- Previous consulting experience
- Business analysis, requirements gathering, and workshop leadership skills
- Knowledge of SQL and PL-SQL is an asset
- Oracle Cloud Certification is a plus
Other Qualifications:
- Excellent Analytical skills
- Strong English written/verbal communications
- Self-motivated individual who works well in a team environment
- Willing to travel to customer sites on a regular basis
- Experience in working as part of Global/ Matrixed/ Remote teams
- Self-driven, ability to work under minimal supervision
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