Jobs in Egypt - Client Service Manager at Nielsen

Client Service Manager at Nielsen

Location: Heliopolis

Job Description:
• Accountable for a team of researchers determined either by area or product or sector or client.
• Supervises all stages of project management and monitors performance.
• Responsible for the training and development of his/her team. Provides advice and consultation to clients and staff.
• Handles complicated client queries or complaints. Develops the business (profit and loss responsibilities).
• Designs and plans research projects following client briefing and needs.
• Designs questionnaires and methodologies of collecting information.
• Co-operates the execution of projects, informs clients on progress and gives specific instructions to other departments regarding the collection and electronic processing of information.
• Presents the results of the study to the clients.
• Some traveling required.
• Assist in the smooth collection of best from clients and communicate any contract/job changes to the finance department for correct invoicing.

Job Requirements:
• Bachelor’s Degree in Business, Marketing, Economics or any related field.
• 6-10 years of experience in FMCG / Market Research (Quantitative) / Retail industry.
• Working knowledge of research techniques and methodologies.
• Effective writing and excellent presentation skills.
• Ability to assess information, identify solutions and make fact-based recommendations.
• Strong analytical mind.
• Good organizational skills.
• Excellent verbal and written communication skills in English / Arabic (desired).
• Expertise in servicing customers and in-depth knowledge of Retail Measurement.
• Services methods and products, analyses and techniques.
• Strong business acumen and good knowledge of the market dynamics.
• Computer and technology savvy.

To Apply:
https://jobs.nielsen.com/job/Cairo-Senior-Manager/558692900/?feedId=232800

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