Jobs in Egypt - Customer Experience Agent at Arrow

Customer Experience Agent at Arrow

Location: Nasr City

Job Description:

Provide accurate, valid and complete information by using the right methods/tools
Approach all matters in a non-biased and professional manner
Provide customer help and support via E-Mail, phone, online meetings and Live Chat.
Manage numerous ad hoc requests concurrently
Identify and assess customers’ needs to achieve satisfaction
Build sustainable relationships and trust with customer accounts through open and interactive communication
Follow communication procedures, guidelines and policies
Take the extra mile to engage customers. Interface with various SE business support teams and customers
Become a subject matter expert with respect to the customer experience, specifically on billing and invoicing
Gather insights from the business, formulating opinions and presenting solutions to SE leadership.
Provide training to customers in the use of system and applications.
Draft documentation as required.
Prepare daily, weekly, monthly statistical reports as appropriate.
Provide input to the development of relevant products under support. Recommend potential products or services by collecting customer information and analyzing customer needs.
Contribute to team effort by accomplishing related results as needed
Attracts potential customers by answering product and service questions; suggesting information about other products and services.
Obtain general understanding of OS and application operations related to company offered services.
Other duties may be assigned as required.

Job Requirements:

Education:

Bachelor’s degree (or higher) in electrical engineering, sales/Marketing or sales support related studies

Relevant Experience:

A minimum of 2-3 years of proven customer support experience or sales operation support experience with Strong experience in technology related sales support with in-depth understanding of the operations of a Customer Support Division

Technical Knowledge/ Skills/ Training required:

Excellent English Language skills; both spoken and written.
Strong phone contact handling skills and active listening
Customer orientation and ability to adapt/respond to different types of characters
Ability to multi-task, prioritize, and manage time effectively.
Able to work independently and efficiently to meet deadlines.
Able to promptly answer support related email, phone calls, online meetings and online chat.
Strong attention to detail
Analytical problem solvers
Self-motivated, detail-oriented and organized.
Excellent communication (oral and written), interpersonal, organizational, and presentation skills.

To Apply:
https://arrow.wd1.myworkdayjobs.com/en-US/AC/job/Nasr-City/Customer-Experience-Agent_R159344

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