Jobs in Egypt - Engineer 2- Service Delivery (French Speaker) at Dell

Engineer 2- Service Delivery (French Speaker) at Dell

Location: Down Town

Job Description:

• Provides software related custom integration and implementation support of DELL EMC products at customer sites involving unique environments and configurations; this may include pre-site inspection, initial installation, troubleshooting, implementation, customization, integration, and product orientation for the customer.
• Installs Dell EMC products in a Mainframe and/or Open Systems hardware environment.
• Performs moderately complex and/or extended-stay software implementations.
• Demonstrate system capabilities, review software operation and management tools, and provide information to customer concerning the operation and use of DELL EMC products.
• Provides proactive recommendations to the customer for improving their use of DELL EMC storage solutions to help maximize their satisfaction with DELL EMC.
• Actively contributes to the configuration, layout and performance tuning of DELL EMC products.
• Participates in the design and operational execution of the customer’s disaster recovery process as required.
• Performs necessary backup solutions maintenance and necessary data migration, as required.
• Provides assistance to DELL EMC technical teams in the development of custom solutions and implementation preparation
• Contributes to the development of strategies, policies and best practices through participation in management meetings and other direct contributions.
• Develops and cultivates strong customer relationships ensuring a ”Customers for Life” relationship.
• Adheres to proper escalation and change control procedures, prepares, maintains and submits activity/progress reports and time recording/management reports in accordance with published procedures.
• Stays current on technical specifications for hardware/software requirements of EMC and industry products and solutions through professional associations, trade journals, networking, and associated training and seminars.

Job Requirements:

Technical Knowledge/ Skills/ Training required:

• Proficiency in hardware, software and/or operating systems environments.
• Demonstrated Knowledge backup solutions.
• Hands on experience with DELL EMC and/or Vendor storage technologies
• Demonstrated knowledge of LAN/WAN technologies including SNMP, IP.
• Fiber Channel SAN Experience (using Cisco/Brocade solutions)
• Experience working autonomously and prioritizing multiple competing priorities.
• A demonstrated positive and proactive approach.
• Excellent interpersonal and communications skills and the ability to build key relationships with stakeholders, up to and including Manager and Director Levels.
• Has an experience in working effectively in an unstructured and largely self-directed work environment with minimal supervision.
• Has an experience to engage in discussions about technical subjects and confidently deliver technical presentation to a wide array of audiences with both technical and non-technical backgrounds.
• Proven experience to work in a high pressure environment with multiple tasks, changing priorities, and changing resources.
• Experience working autonomously and prioritizing multiple competing priorities.
• Can travel up to 100%
• Can work Full time residency.

To Apply:
https://jobs.dell.com/job/cairo/engineer-2-service-delivery-french-speaker/375/10852860

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