Jobs in Egypt - Export Customer Service Agent at Maersk

Export Customer Service Agent at Maersk

Location: Heliopolis

Deadline: 17-Aug-2019

Job Requirements:
• Bachelor Degree
• An excellent team player
• Able to work under pressure
• Well organized, efficient and effective
• Strong interpersonal and communication skills
• Actively seek for continuous improvement
• Positive mind set
• Fresh graduate up to 3 years of experience

Job Description:
◾ Manages the end to end shipment process in compliance with all company procedures
◾ Owns all customer issues and facilitates their timely and effective resolution by engaging relevant internal stakeholders
◾ Builds strong relationships with the customer; understands the customer’s business, service needs, drivers and desires
◾ Seeks out and acts on continuous improvement opportunities both in relation to the customer and internal/external stakeholders
◾ Offer excel level of service to the customers with the aim of achieving long term business retention.
◾ Proactive notify customers if there are action(s) required to get the containers ready for load and inform them in case change of loading vessels, voyages & dates.
◾ Attend to and communicate effectively on requirements and policies and thereby coordinate with all the relevant parties to ensure a smooth booking, documentation and invoices.
◾ Proactively solve & prevent any issues may affect service delivery.
◾ Execute assigned tasks and all other necessary systems update correctly and timely.
◾ Understand and be familiar with local objective and KPIs and act in line with set targets.
◾ Monitor agreed service levels and identify root cause when targets are not met.
◾ Ensure to attend call from all internal & external customers and provide timely response of mail queries
◾ Be prepared to assist and/or perform tasks/work other than described in this job description
◾ To always behave in a manner consistent with and loyal to the A.P. Moller – Maersk values.

To Apply:
https://jobsearch.maersk.com/jobposting/index.html?id=SM-219940

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