Jobs in Egypt - Ocean Customer Service Agent at Maersk

Ocean Customer Service Agent at Maersk

Location: Heliopolis

Deadline: 31-July-2019

Job Requirements:
• Strong phone and verbal communication skills along with active listening
• Customer focus and adaptability to different personality types
• Strong interpersonal and communication skills.
• Passion for Customer Service.
• Pro-active person with a service oriented mindset.
• Dedicated, Decisive and result orientated with a can-do attitude.
• Likes to get it right the first time and can look ahead to avoid issues from happening.
• Able to work under pressure.
• Comfortable with working with multiple items at the same time whilst keeping quality in focus.
• Well organized, efficient and effective.
• An excellent team player.
• Good moral compass and ability to work by the Company’s values.
• Fluent in English and Arabic (written and oral).
• Excellent Written and Verbal skills with people at all levels across the organization in English.
• Ability to handle stressful situation appropriately
• Knowledge of customer service practices and principles

Job Description:
• Managing large amounts of inbound and outbound calls in a timely manner
• Identifying customers’ needs & clarify information
• Provide product and service information to customers.
• Routing inbound calls to the appropriate resources
• Seize opportunities to upsell products when they arise
• Ensure feedback from the customer to further improve the customer services.
• Build sustainable relationships and engage customers by taking the extra mile
• Provide customers information packages on products or services.
• Take full responsibility and end-to-end ownership of customer shipments.
• Act as a primary point of contact for customers. and communicate proactively to keep customers informed of any issues.
• Ensure smooth execution of the whole shipment lifecycle, by working closely with customers and internal stakeholders.
• Engage in constructive issue resolution. This includes dealing with escalations and complaints.
• Address root causes and seek continuous improvements.
• Constantly look for ways to improve work processes by understanding and being familiar with local KPIs and act in line with set targets.
• Thinking out of the box and with focus on providing solutions.
• Build strong and lasting relationships with customers with purpose of gaining an understanding for their business, service needs and, drivers of success.
• Actively work together with colleagues within and beyond functions and locations.
• Assist the team in realizing the ambitions by sharing knowledge and best practices of processes.
• Display accountability for customer satisfaction, by owning and, managing customer facing activities.

To Apply:
https://jobsearch.maersk.com/jobposting/index.html?id=MA-219964

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