Jobs in UAE - Skytech Field Principle Engineer at Dell – UAE

Skytech Field Principle Engineer at Dell – UAE

Job Description:

• Proactive Escalation avoidance for UAE and Gulf, through proactive case reviews, attending proactive RM / TAM conference calls, regular attendance to the BU & proactive site visits.
• Provides timely response to customer escalations utilizing all Dell EMC resources necessary to quickly and accurately diagnose, troubleshoot and repair customer’s servers/storage/Network with appropriate notification to all stakeholders.
• Actively supports the customer in all aspects through to problem resolution keeping customer informed throughout life of incident.
• Identifies and resolves issues affecting customer’s environment, utilizing Dell diagnostic tools and necessary support staff (SME, SST, IPS, etc.).
• Clearly and concisely logs and tracks details of solutions provided to resolve customer issue maintaining and updating the case management tool to ensure customer information is current and accurate.
• Aiming at 100% customer satisfaction.
• Performs required case management functions as related to assigned RM / TAM including the written summaries of outcome(s).
• Identify known problems and documents resolutions.
• Attends required technical training sessions and makes effective use of assigned lab time.
• Ability to perform on-call duties using a pager/mobile during evenings and/or weekends on a rotating schedule.
• Strengthens Subject Matter Expertise on entire Dell EMC Compute/Storage/Network products by attending required technical training sessions as well as leading training sessions for these products.
• Extensive travel to customer sites within your region to resolve Enterprise escalations.

Job Requirements:

Technical Knowledge/ Skills/ Training required:

• – Professional Networking Certification required e.g. CCNA or preferably CCNP in addition to Professional certification in Virtualization.
• – Hands-on experience with troubleshooting complex network infrastructures,
• – Practical knowledge of network and storage area network performance optimization
• – Expert knowledge of networking (including WAN topology, mixed LAN/WAN operating system environments, DNS/WINS/DHCP, firewall solutions)
• – Expert knowledge of at least 4 of the following: Equallogic, Compellent, RedHat Linux, Windows 2008 R2/2012, Oracle, Exchange, SQL, Clustering.
• – Expert knowledge of server hardware (including SCSI, RAID and I/O topology); Expert knowledge of Storage hardware (including Fibre channel, ISCSI, FCoE, basic knowledge of HPCC and Infinibandetc.)

To Apply:
https://jobs.dell.com/job/abu-dhabi/skytech-field-principle-engineer-uae/375/12627690

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